Antony Matos

Jr. Data Analyst in Progress | Quality Assurance Analyst | Performance Analyst | Marketing & Business

Message

Intro

Distrito Nacional, Dominican Republic

Lead Quality Assurance Analyst at OutPLEX

Studied Marketing at University O&M

Marketing & Advertising

Joined November 17, 2022

Skills

Languages

Spanish

Native or Bilingual

English

Fluent

About

I have worked within the customer service industry for 5+ years. Across these years, I have gained impeccable knowledge to deal with customers of any kind as well as organizational and management skills. On the other hand, I have spent almost 2 years working within the Quality & Performance Assurance team gaining a vast amount of knowledge in Processes, Data Analysis, Technical Skills, Critical-Thinking and Improvement Plans.

Experience

OutPLEX

Jul 2021 – Present

Santo Domingo

Lead Quality Assurance Analyst

In a Call Centre: > Procure the quality in customer service level from the Representatives. > In charge of analyzing deep data to determine the best course of action to mitigate risks for the company as well as maintain customer's satisfaction. > In charge of designing audits to study different behavior's variables. > As a leader, I make sure that my teammates and new members receive an smooth onboarding session with all the Quality Assurance Guidelines we have to take into consideration at the time of evaluating the representatives.

Education

University O&M

Aug 2019 – Present

Bacherlor, Marketing