Anya Grant

BPO Trainer/Quality Analyst/Team Lead

Message

Intro

St. Thomas, Jamaica

Studied at Morant Bay High

Joined April 5, 2023

Skills

Languages

English

Fluent

About

I am a hardworking and dedicated individual whom strives for excellence at every and any given task. I have been the the BPO industry for the past 5 years with expertise in being an agent, Quality Analyst, Team Lead and part time Trainer.

Experience

Support Services Group

Aug 2020 – May 2023

Kingston, Jamaica

Debt Collections Team Leader

I have worked with the Support Services group for the past 2 years and 9 months as an agent, Quality Analyst, Team Lead and Part time Trainer for a Debt Collections account. In this role I was responsible for completing call audits and coaching and development of my team to ensure they are following companies guidelines and hitting all KPI's

Centerfield Media

Jan 2019 – Jul 2020

Kingston, Jamaica

Sales Representative

Achieve

Jan 2018 – Dec 2018

St. Thomas, Jamaica

Customer Service Representative

During this role I was responsible for assisting students with selecting classes that fits their schedule and having them enrolled accordingly.

Sutherland Global

Jan 2017 – Dec 2017

Kingston Jamaica

Customer Service Representative

I have spent 1 year working as a sales representative with Centerfield Media. This role entailed answering inbound sales lead and converting them into closed sale through active listening, probing questions and gaining full understanding of the customers need. In this role I was responsible for answering incoming calls re customers and sellers inquiry about their orders, products, refunds etc.

Education

Morant Bay High

Sep 2010 – Jun 2015