April Denny Bunayog

Customer Support Specialist

Message

Intro

Davao City, Philippines

Consumer Services

Joined March 19, 2023

Skills

About

I've been working as a customer service representative since 2013 and I have a lot of experience handling customers within US, Canada, and UK. I've managed to hit beyond the Client's expected metrics with 2 days of training. Delivering excellent customer satisfaction is what I do best to drive the company's success.

Experience

Open Access BPO

Jan 2020 – Dec 2022

Davao City, Philippines

Customer Support Representative

A customer support for TaskRabbit. Assisted and handled three LOB such as Clients, Taskers, and Tasker Registrants. Handled billing concerns, setting up their appointments, and creating accounts. Was able to handle disputes and pacify customer's needs through chat, email, and phone.

Awesome OS

Feb 2016 – Dec 2019

Davao City, Philippines

Customer Support Representative

Was a customer support for TechStyle Fashion Group. Handled retaining customer's membership and their billing concerns. Was able to manage a collect of teams to improve their service and to attain the Client's requested goal for metrics.

TELEPERFORMANCE

Jul 2013 – Jan 2016

Davao City, Philippines

Customer Support Representative

Comcast Customer Support -Handled Technical issues such as blind troubleshooting and Cable box and internet activation.