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Arbaz Rasheed

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Intro
Chennai, India
Systems Engineer at Hexaware Technologies
Information Technology & Services
Joined March 8, 2022

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English
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Fluent
About
Young, energetic and result-oriented professional having 6+ years of Cross functional IT experience L2 Citrix Administration, L1 Service Desk L2 Advance Service Desk L2 Server Administration, M365 and SCCM/MECM (Both Cloud and On-Prem).
Experience
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Hexaware Technologies
Feb 2018 – Present
Chennai
Systems Engineer
 Over 4+ years of IT professional experience as Citrix Engineer,  Over 4+years of IT professional experience as Service Desk Analyst (Voice Process)  Working as a Cross functional Engineer for Microsoft Windows Systems for ImplementationandSupportofWindows2016/2012R2/2008R2/2008/2003onHP,Cisco, IBM Servers.  Installing and tuning XenApp 6.5 and Xendesktop 7.15 on Citrix Application server. MigratingapplicationsfromXenApp6/6.5toXenapp/Xendesktop7.x  SoundknowledgeinCitrixXenApp,Netscaler,MicrosoftServerOS,andCitrixProvisioning& MachinecreationServices.Installingconfiguringandadministeringuserprofilesusing Citrix Profile management(Appsense).  ProficientinAzureAdministration,ActiveDirectory,DNSandDHCPenvironment.  Worked on HP Cisco IBM server class hardware.  Strong problem solving skills and a strong knowledge of ITIL Processes.