Creative thinking
Energetic and motivating individual
Able to work in shifts.
Strong coaching and people-development skills through call listening, quality
feedback, etc..
Experience
We are Fiber Group
Mar 2020 – Present
Tirana, Albania
Customer Care Team Lead
Work closely with the team, motivating and coaching them
Reporting to the Campaign Manager
Work with the management team to identify and deliver positive change and
business efficiencies
Hosting 1-2-1’s and team meetings
Support the Campaign Manager to highlight operational risks and areas for
improvement
