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Ardit Zhuja

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Intro
Albania
Studied Tourism Economy at Universiteti Luigj Gurakuqi
Joined February 26, 2023

Skills

Languages

Albanian
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Native or Bilingual
English
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Fluent
Italian
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Advanced
About
To have an effective customer service i have a combination of interpersonal skills, problem-solving abilities, and communication expertise. I am skilled at active listening, showing empathy, and understanding the needs and concerns of customers. Im able to communicate clearly, both verbally and in writing, and provide relevant information and assistance in a timely and professional manner. In terms of communication im be able to convey complex ideas or technical information in a way that is easy for the customer to understand. Im aslo able to tailor their communication style to the needs of the customer, whether that means using simple language or more technical jargon, depending on the situation. Furthermore my effective communication involves the ability to build rapport and establish trust with the customer. Im skilled at creating a positive customer experience by building relationships, demonstrating a willingness to help, and taking ownership of customer issues until they are resolved. Overall, i possess strong communication and customer service skills and im well-suited for a role that requires me to interact with customers and provide assistance. And im open to develop these skills through training and practice to continually improve my effectiveness in these areas.
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Experience
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Hotel Kamberi
Jan 2013 – Jan 2023
Albania, Shkoder, Velipoje
Manager
Education
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Universiteti Luigj Gurakuqi
Bachelor , Tourism Economy