Aristotle Serna

Message

Intro

Kyle, United States

Project Manager at 8F

Joined November 9, 2023

Skills

About

I come from customer support and operational background. I've worked for large corporations like Directv, AT&T, USAA, and Charles Schwab where I provided world class customer support. My operational experience comes amazon where i worked as an assistant manager that had launched 3 warehouses and trained over 300+ associates. From there I transitioned into a more technical role at 8F where i operate and manager several teams from client experience to system administration.

Experience

Jan 2023 – Present

Santa Monica, Ca

Project Manager

In this role, I had a multifaceted role that encompassed team management, cost reduction, client satisfaction, system administration, and design leadership, among other responsibilities.

Charles Schwab

May 2022 – Feb 2023

Austin, Tx

Brokerage Service Representative

Responsibilities encompassed a range of financial advisory and banking service tasks, aimed at providing clients with the knowledge and support they needed for their financial well-being while efficiently managing various financial transactions and account services.

USAA

Jan 2021 – Jul 2021

Austin, Tx

Insurance Specialist

In this role, I provided vital support to members, helping them secure their financial well-being through personalized insurance solutions, compliance with regulations, and access to a range of financial services.

Taskus

Mar 2020 – Dec 2020

New Braunfels, Tx

Content Moderator

As an Online Content Moderator I was be responsible for ensuring a safe and enjoyable online environment for users by monitoring and evaluating content posted on the platform. I played a crucial role in upholding community standards, maintaining a positive user experience, and addressing violations of policies.

Amazon.com

Jun 2016 – Mar 2019

Denver, Co

Assistant Manager

In this role, I consistently demonstrated leadership, problem-solving skills, and a commitment to achieving and exceeding performance standards across various aspects of operations and team management.