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Armando Castillo

Job experiences as Customer Service Agent, Technical Support, Software Development, and Staff Supervisor. Speak English and Spanish.

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Intro
Guatemala City, Guatemala
Staff Supervisor and System Manager at Proyectos y Viviendas
Studied Electronic circuits and software developer at Imformatic School IMB-PC
Studied Science and System’s Engineer at Universidad de San Carlos de Guatemala
Studied English at School of linguistic leguages
Joined May 9, 2022

Skills

Languages

English
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Fluent
Spanish
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Native or Bilingual
About
I've worked for the call center industry for over 7 years, I've experience on customer care, technical support, travel advisor, sales, and safety emergencies. I also have worked as staff supervisor for a local real estate company. I'm a software development student, and have leaned different programing languages, within them: Java, Visual Basic, CSS, Python, C++, MySQL. Travel, reading and getting to know new people are my favorite hobbies.
Experience
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Proyectos y Viviendas
Jul 2021 – Present
Guatemala
Staff Supervisor and System Manager
Verify the productivity of all administrative employees, automate all possible procedures by developing new digital tools.
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Lyft
Feb 2020 – Jul 2021
Guatemala
Safety Agent
Take care of safety emergency from any of the platform's user.
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Royal Caribbean
Dec 2014 – Dec 2015
Guatemala
Reservations Agent
Take reservations and provide travel advises.
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T-Mobil
Jan 2011 – Mar 2013
Guatemala
Activations and Credit Agent
Activate and manage phone service lines.
Education
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Imformatic School IMB-PC
Industrial Bachelor and Expert in digital electronics with orientation to microprocessors, Electronic circuits and software developer
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Universidad de San Carlos de Guatemala
Jan 2007 – Dec 2021
Student, Science and System’s Engineer
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School of linguistic leguages
Jan 2007 – Dec 2010
B2 English level, English