Armando Castillo

Job experiences as Customer Service Agent, Technical Support, Software Development, and Staff Supervisor. Speak English and Spanish.

Message

Intro

Guatemala City, Guatemala

Staff Supervisor and System Manager at Proyectos y Viviendas

Studied Electronic circuits and software developer at Imformatic School IMB-PC

Studied Science and System’s Engineer at Universidad de San Carlos de Guatemala

Studied English at School of linguistic leguages

Joined May 9, 2022

Skills

Languages

English

Fluent

Spanish

Native or Bilingual

About

I've worked for the call center industry for over 7 years, I've experience on customer care, technical support, travel advisor, sales, and safety emergencies. I also have worked as staff supervisor for a local real estate company. I'm a software development student, and have leaned different programing languages, within them: Java, Visual Basic, CSS, Python, C++, MySQL. Travel, reading and getting to know new people are my favorite hobbies.

Experience

Proyectos y Viviendas

Jul 2021 – Present

Guatemala

Staff Supervisor and System Manager

Verify the productivity of all administrative employees, automate all possible procedures by developing new digital tools.

Lyft

Feb 2020 – Jul 2021

Guatemala

Safety Agent

Take care of safety emergency from any of the platform's user.

Royal Caribbean

Dec 2014 – Dec 2015

Guatemala

Reservations Agent

Take reservations and provide travel advises.

T-Mobil

Jan 2011 – Mar 2013

Guatemala

Activations and Credit Agent

Activate and manage phone service lines.

Education

Imformatic School IMB-PC

Industrial Bachelor and Expert in digital electronics with orientation to microprocessors, Electronic circuits and software developer

Universidad de San Carlos de Guatemala

Jan 2007 – Dec 2021

Student, Science and System’s Engineer

School of linguistic leguages

Jan 2007 – Dec 2010

B2 English level, English