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Arsalan Kamran

Customer service representative

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Intro
Karachi, Pakistan
Consumer Services
Joined November 6, 2022

Skills

Languages

English
-
Fluent
About
My name is Arsalan kamran and I am a professional in customer Handling and services. I have been working at iBex for a very long time now. My expertise are in Oversee customers need and process customer adjustments. Make product recommendations or services to customers based on their needs and preferences. Follow communication guidelines, policies and procedures. Upgrade and cancel customer accounts by customer request. Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints. Reach out to customers via email and telephone to verify account information. Ensure customers are satisfied with their purchases or service. Assist customers in placing orders, fulfilling refunds and handling exchanges. Oversee product recalls. Use sales computer technology to maintain customer records and orders. Cold call potential customers. Inform existing customers of promotions and deals.
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Experience
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Private Company
Jun 2020 – Sep 2022
Customer service representative