My name is Arsalan kamran and I am a professional in customer Handling and services. I have
been working at iBex for a very long time now. My expertise are in Oversee customers need
and process customer adjustments. Make product recommendations or services to customers
based on their needs and preferences. Follow communication guidelines, policies and
procedures. Upgrade and cancel customer accounts by customer request. Handle customer
complaints and provide alternatives and/or solutions to ensure resolution of complaints. Reach
out to customers via email and telephone to verify account information. Ensure customers are
satisfied with their purchases or service. Assist customers in placing orders, fulfilling refunds
and handling exchanges. Oversee product recalls. Use sales computer technology to maintain
customer records and orders. Cold call potential customers. Inform existing customers of
promotions and deals.
