Arvin Ardenio, Admin / CSR

About

An outgoing young professional with experience in tourism, customer service, and the food industry delivering quality and creating brand loyalty to guests and clients. Furthermore, I seek to leverage my technical and professional skills in my responsibilities by studying various cases and taking risks at every opportunity to grow further.

Experience

Online Helpers

Apr 2022 – May 2024

Remote

Virtual Assistant

1. Receive, process, and ensure the accuracy of orders from customers. 2. Upsell items complimentary to the customer's order to increase sales. 3. Observe the system's performance and provide feedback to upper management to improve the system, boosting positive customer experience.

Foundever

Apr 2019 – Apr 2022

Baguio City, Philippines

Customer Service Representative

1. Assist customers in handling their accounts and other transactions with thorough verification in a timely and orderly manner. 2. Troubleshoot systematic issues. 3. Provide solutions to problems on the orders of the customers. 4. Escalate the customer’s concern to the right department. 5. Ensures quality in service delivery.

Pines View Hotel

Feb 2017 – Mar 2019

Baguio City, Philippines

Guest Services Associate

1. Responsible for reservations by answering calls from internal or external of the company. 2. Responsible for welcoming courteously and assisting with checking in/out guests daily. 3. Resolve every guest situation and opportunity promptly and orderly. 4. Performs concierge services for guests as needed. 5. Checked guest folios every night audit to make sure all occupied rooms of the 56 hotel rooms are on point.

Education

University of Baguio

Jun 2011 – Jun 2016

Bachelor of Science, Tourism Management

Arvin Ardenio

Admin / CSR

Skills

Languages