Asad Naseem Akhtar

Specialist in Consumer Care, Content Writing, Data Entry and Sales

Message

Intro

Lahore, Pakistan

Sr. Manager Customer Care at Sharp Import LLC

Studied Pol. Science at University of Punjab

Consumer Services

Joined October 18, 2022

Skills

Languages

English

Fluent

Urdu

Fluent

Punjabi

Fluent

About

I am Currently working as Senior Manager Customer Care & Operations @ Sharp Import LLC. I have worked as an "Assistant Manager (Domestic Cricket Operations)Pakistan Cricket Board". I have worked with MYCAB Travel for more than 2 Years. During this tenure I was promoted as Senior Executive Operations & Call Centre. I have worked for a Pakistan based Company "A&I Ground Transportation" working globally as Relationship Manager & Trainer. I have worked for Telenor Pakistan for 7 years as well. During this tenure I worked in call center, Trade marketing, backend financial team, Direct debit, MNP team, Dealers & Franchise Support & NOC

Experience

Sharp Import LLC

Nov 2019 – Present

Lahore, Pakistan

Sr. Manager Customer Care

I am looking for a long term remote job that I can perform from my home. I really am looking forward to find a good organization for longer run.

Pakistan Cricket Board

Mar 2017 – Sep 2018

Qaddafi Stadium Lahore Pakistan

Assistant Manager "Domestic Cricket Operations"

Correspondence with all District Cricket Associations. Making Bills Summaries of all Stake Holders. Making Summaries of Player's match fees and TA / DA. Making Summaries of Match official's match fees and TA / DA.

Mycab Travel

May 2013 – Aug 2016

Lahore, Pakistan

Relationship Manager Operations & Call Center.

I was a direct link for our clients. I generated sales via Phone Calls, Emails & SEO. Maintaining our service level. Gave the basic idea to our system development team for ticketing and voucher system, which made things a lot easier and quick. Trained our Travel agents about the system so that they can create vouchers immediately through our system by their own User ID.

Telenor Pakistan

Mar 2006 – Apr 2013

Lahore, Pakistan

Back Office & CS Officer

Working as customer care officer at call center. Taking care of customers on call, chat and emails.

Education

University of Punjab

Jan 2010 – Mar 2012

Master, Pol. Science