Ashar Ali, Versatile Professional with Expertise in Content Writing and Customer Support

About

Hello! I'm Ashar, a highly skilled content writer and customer support specialist with 5 years of experience in both fields. I am passionate about creating engaging and informative content while providing exceptional customer service to ensure a positive customer experience. As a content writer, I have honed my skills in crafting compelling and SEO-friendly articles, blog posts, website copy, and social media content. I excel in conducting thorough research, understanding target audiences, and delivering high-quality content that meets clients' objectives. My writing style is adaptable, allowing me to cater to various industries and topics. Throughout my career, I have successfully collaborated with cross-functional teams, including designers, SEO experts, and marketing professionals, to create cohesive and impactful content strategies. I am well-versed in content management systems, keyword optimization, and data analysis tools to maximize content performance and drive organic traffic. In addition to my content writing expertise, I have extensive experience in customer support. I have spent years assisting customers through various channels, including email, live chat, and phone. I am adept at handling inquiries, troubleshooting technical issues, processing orders, and resolving customer concerns promptly and professionally. With strong communication skills and a customer-centric approach, I strive to exceed customer expectations and foster long-term relationships. My combined experience as a content writer and customer support specialist has equipped me with a unique perspective and a deep understanding of how quality content and exceptional customer service work hand-in-hand to build trust, engage audiences, and drive business growth. If you're looking for a dedicated and versatile professional who can deliver compelling content and provide outstanding customer support, I would love to discuss how I can contribute to your projects and enhance your customers' experience. Let's connect and embark on a journey of creating impactful content and exceeding customer expectations!

Experience

Freelancer

Jan 2018 – Present

Pakistan

Content Writer

As a content writer with a Bachelor's degree, I offer high-quality writing services for a variety of topics and industries. I have a strong passion for crafting engaging and informative content that resonates with my client's target audience. With my excellent research and writing skills, I am able to deliver top-notch content that meets the needs of my clients. Whether you need blog posts, articles, web content, or marketing materials, I am ready to help bring your vision to life. I am dedicated to delivering quality work on time and strive to exceed my client's expectations every time. If you need a reliable and talented content writer, I am here to help.

ABTACH Ltd

Dec 2020 – Apr 2023

Karachi

Customer Support Representative

Assisted customers with product inquiries, billing concerns, and technical support through email and chat, maintaining a friendly and professional demeanor. Troubleshot and resolved customer issues related to account access, password resets, and order discrepancies, ensuring a smooth customer experience. Provided step-by-step instructions and guidance to customers on utilizing software features, and addressing their questions and concerns effectively. Actively listened to customer feedback, identifying trends and communicating suggestions for product improvements to the development team. Collaborated with team members to share knowledge and best practices, contributing to a positive and supportive work environment. Efficiently managed and prioritized a high volume of customer inquiries, ensuring all cases were addressed within established SLAs. Demonstrated empathy and patience when dealing with escalated customer issues, working towards a satisfactory resolution.

Ibex

Feb 2019 – Oct 2020

Karachi

Customer Support Specialist (Freelance)

Provided exceptional customer service and support via various channels, such as email, live chat, and phone, to ensure customer satisfaction and resolution of inquiries and issues. Demonstrated strong product knowledge to effectively address customer questions and concerns, resulting in increased customer retention and loyalty. Responded promptly to customer inquiries, troubleshooting technical issues, processing orders, and providing product recommendations. Maintained accurate and detailed customer records, including logging interactions, tracking issues, and following up on customer requests. Collaborated with cross-functional teams to resolve complex customer issues, escalating cases when necessary to ensure timely resolution. Utilized CRM software to manage customer interactions, update customer profiles, and generate reports on customer feedback and trends. Consistently met or exceeded performance metrics, such as response time, customer satisfaction ratings, and ticket resolution targets.

Education

University of karachi

Mar 2017 – Oct 2021

Bachelor of Business Administration, Human resource management

Ashar Ali

Versatile Professional with Expertise in Content Writing and Customer Support

Skills

Languages