Experienced Customer Service Representative with a demonstrated history of delivering exceptional customer support in remote environments. Skilled in effectively communicating with customers through various channels, including email, chat, and phone calls. Proficient in providing prompt and accurate responses to inquiries, resolving issues, and ensuring customer satisfaction. Strong record-keeping abilities, including documenting interactions, transactions, and complaints. Collaborative team player with a proactive approach to tracking and addressing recurring customer questions by contributing to the development of comprehensive self-service resources. Seeking remote opportunities to leverage my customer service expertise and contribute to a positive and efficient customer support experience.
Experience
Security Financial Online
Apr 2023 – Jun 2023
USA
Brokerage
We followed up with customers who send an email or mail to American International Group (AIG) for a quote on Morgage Life Insurance. We call them and get them a quote by transferring them to our licensed agent. If they already had a policy, we explained to them the benefits of our policy and got them to agree to get a quote from our company.
