Ashley Saldana, Customer Service Rep

Tidy By Ashley

Jan 2025 – Present

Houston Texas

Professional Organizer

Helping people declutter, organize their belongings, and create systems to manage their space and time more effectively, whether in their home or office, by developing personalized plans to streamline daily tasks and promote a more organized lifestyle; essentially, guiding each client through the process of getting and staying tidy.

Nordstrom

Apr 2023 – Dec 2024

Remote

Customer Care Specialist

Being a brand ambassador for Nordstrom, providing world-class service to all customers online. Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone/email and/or chat contacts. Provide customers with critical service and product information, ensuring customer satisfaction. Reaching monthly KPI goals. Process orders and enter data into order entry system. Manage multiple systems while multitasking tasks. Assist customers with online transactions through a seamless and friendly experience. Defuse situations and provide resolution in a timely and effective manner. Ensure the security and privacy of customer information through education, compliance and resolution of issues. Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program (Nordy Club).

Neiman Marcus

Jul 2022 – Apr 2023

Remote

Customer Care Associate

Educates clients on merchandise, events, promotions, policy and services. Demonstrates expert styling and brand knowledge. Recommends merchandise based on expert product knowledge and client preferences, regardless of department or channel. Graciously takes returns and offers options based on client’s needs. Takes an omnitude approach to identify and recommend merchandise across all channels. Utilizes selling tools and store technology to sell across all channels effectively. Promotes benefits of the InCircle program and opens new accounts. Achieves personal sales and out of home base selling goals (KPI). Receive sales and service calls from customers shopping from our various catalogs and websites. Assist these customers by placing new orders or servicing existing orders and shipments. Answer customer inquiries about store hours of operation, services, in-store events and other operational topics. Determine customer needs and connect them to the proper retail store sales associate for merchandise answers or sales assistance. Master the art of quickly navigating multiple desktop and web applications in the pursuit of servicing or directing these customers. Work within established quality and metrics.

The Container Store Inc.

Jul 2017 – Jul 2022

Houston Texas

Project Specialist

Welcomes and greets all customers either as Host in the front entrance or throughout the store. Connects with our customers throughout the store suggesting solutions to their organizational challenges. Designs and sells custom closets and other storage and organization solutions. Introduces and enrolls customers in our rewards program (Organized Insider) Works merchandise processing during early morning or evenings (based on the schedule). Maintains the Sales Floor, keeping shelves full and presented according to our brand standards. Supports carry out to our customers' cars whether through curbside or in the parking lot/garages. Assists with cleaning routines around the store including dusting, restrooms, and vacuuming. Processes customers’ orders for curbside pick-up and/or delivery. Organizes the stockroom, ensuring it is well maintained to support selling efforts of the store. Adheres to the time expectations established for the role, performing tasks with accuracy and timeliness, while exhibiting pace and attention to detail. Actively engages with customers to solve their organizational challenges.

Ashley Saldana

Customer Service Rep

Skills

Languages