Asia Nixon

About

Detail-oriented project manager with a strong passion to learn, build/manage partnerships, and improve operational processes. Proficient in project and vendor management, cross-functional collaboration, written and oral communication, and customer service. Enjoys finding creative solutions in customer service and operations.

Experience

EOS IT Resourcing

Jan 2024 – May 2024

Project Manager @Meta (Contract)

• Manufactured and implemented project management framework for the Meta Partnerships pillar of Global Product Security contributing to an increase in both project execution and operational efficiency by 15%. • Oversaw the completion of project deliverables and milestones to support daily team operations by working with program managers and leadership to define goals and metrics, create pertinent project documentation, maintain trackers, and compile reports.

EOS IT Resourcing

Jul 2023 – Dec 2023

Third-Party Compliance – Audit Management Lead @ Meta (Contract)

• Supported end-to-end audit management process per ISO 19011:2018 standards to ensure vendor physical security standards and contractual obligations were met. • Analyzed third party data to identify critical vendors for annual audits on behalf of Meta’s Global Product Security team. Confirmed security compliance and ensured Corrective Action Plans were implemented and sustained.

EOS IT Resourcing

May 2022 – Jun 2023

Portfolio Specialist @ Meta (Contract)

• Spearheaded the Content Review Program and managed a team of Technical Writers responsible for Global Product Security’s document portfolio. • Oversaw development, review, publishing, and maintenance of Guidelines, Best Practices, Standards, and other content aimed toward protecting Meta Intellectual Property and Confidential Information. • Implemented ISO 9001 standards to deliver quality service through improved efficiency of processes by 15%.

EOS IT Resourcing

Aug 2019 – May 2022

Business Analyst – Vendor Manager @ Facebook (Contract)

• Built and managed vendor partnerships totaling over $28M in services, led security assessments, contract negotiation, operation management, project management, process management, performance management, issue resolution and retention efforts for 100+ global partners. • Streamlined vendor support model via cross-functional relationship building with Engineering, Legal, Finance, Operations, and Procurement teams, which improved leadership/vendor satisfaction and reduced onboarding turnaround by 20%.

Global Inventures

Aug 2018 – Jul 2019

Finance Coordinator

• Drove operating efficiency and enabled forecasting for key clients by managing financial operations including budgets, taxes, government compliance, reconciliations, and general ledger accounting. • Prepared and analyzed strategic reports to propose solutions to Board of Directors regarding financial health of client accounts.

Global Inventures

Jul 2016 – Aug 2018

Member Services Coordinator

• Led operations and management of key client portal, increasing member engagement and retention, including application review and processing, intake, issue resolution, and Board of Directors relations. • Boosted new hire retention by spearheading new onboarding program, sourcing training materials, learning assessments, authoring process documents, and overseeing administration; program now used for all new employees. • Increased team efficiency by collaborating with Operations, Legal, Marketing, and HQ to collect, digitize, classify, and drive strategy for organization of critical internal documents including key contracts.

Shocase

Jan 2016 – Jun 2016

Member Services Coordinator

• Improved onboarding efficiency by 35% by leading cross-functional creation of internal process documentation system. • Developed video tutorials to illustrate how to use major functions of the site, which enhanced member experience for 100,000+ users.

Bowery Hotel

Oct 2013 – Jun 2015

Guest Services Lead/Concierge

• Contributed 120% to Concierge service revenue goal for 2014 by upselling add-on services with affiliate vendors. • Achieved 93% overall customer satisfaction rating for Concierge team in 2014 by nurturing relationships, anticipating needs, and providing tailored service.

Education

Full Sail University

Aug 2010 – Aug 2011

Master of Science, Entertainment Business

Florida State University

Aug 2002 – May 2006

Bachelor of Science, Multinational Business Operations

Skills