Fluent in English, Urdu, and Arabic, I am a detail-oriented and proactive virtual assistant, providing services for email management, data entry, calendar management, social media management, business presentations, graphic design, and online research.
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Experience
Self Employed
Aug 2015 – Present
Pakistan
Virtual Assistant
• Provide comprehensive virtual support to clients in the US, UK, and Canada.
• Manage calendars, schedule meetings, do data entry, handle email correspondence, draft professional responses, and ensure timely follow-up.
• Manage social media accounts, design ads, post updates, and engage with followers.
• Using tools such as Google Sheets, Canva, MS Office, JotForms, etc.
UAE Exchange
Feb 2009 – Nov 2011
Abu Dhabi
Operations Manager
• Supervised a team of 20 professionals, ensuring seamless execution of daily operations.
• Developed SLAs, SOPs, and KPIs, achieving a 20% reduction in processing time.
• Enhanced customer experience by deploying ATMs in branches for contactless transactions.
Standard Chartered Bank
Apr 2001 – May 2005
Dubai
Business Analyst
• Conducted data-driven process improvements across multiple markets (Middle East, South Asia).
• Analyzed and documented processes to identify gaps, streamline workflows, and enhance efficiency.
• Ensured systems and processes align with compliance and operational goals.