Asisejubotonke Ichi, Onboarding Specialist

Podimetrics

Jan 2023 – Present

Remote

Onboarding Specialist

• Facilitated the end-to-end onboarding process for patients using the Podimetrics SmartMat, ensuring a 90% compliance rate within the first 60 days. • Built strong patient relationships through clear communication and empathy, increasing patient satisfaction scores by 10%. • Coordinated with healthcare providers and internal teams to streamline onboarding, reducing onboarding time by 15% and minimizing delays. • Resolved technical issues efficiently, maintaining a 95% first-call resolution rate and reducing escalations. • Applied Scrum methodologies to enhance team collaboration, identify process gaps, and implement improvements that reduce onboarding bottlenecks. • Trained and mentored new team members in patient engagement strategies and onboarding best practices, contributing to a 10% increase in team productivity.

Maximus

Jun 2022 – Feb 2023

Remote

QA Coordinator

• Developed and implemented quality assurance standards, increasing the accuracy of unemployment benefit adjudications by 25%. • Conducted comprehensive case reviews, maintaining an average case audit score of 98% for accuracy and compliance. • Collaborated with team leaders addressing performance gaps, in an attempt to reduce error rates. • Prepared and presented detailed QA reports, driving process improvements that led to a 10% reduction in case rework. • Trained and mentored new QA analysts, contributing to a 20% reduction in onboarding time for new hires.

Maximus

Jul 2021 – Jun 2022

Remote

Adjudications Team Lead

• Supervised a team of adjudicators, achieving a 95% on-time case completion rate while maintaining an average quality score of 97%. • Coordinated daily team operations, reducing case backlog by 30% over a six-month period. • Facilitated training sessions that resulted in a improvement in team productivity and a decrease in error rates. • Acted as a liaison between management and adjudicators, effectively communicating policy changes, which improved team adherence by 10%. • Analyzed team performance metrics, implementing corrective measures that increased overall team efficiency by.

Maximus

Dec 2020 – Jul 2021

Remote

Adjudicator

• Conducted fact-finding interviews with claimants and employers, maintaining a 98% accuracy rate in documentation and eligibility assessments. • Analyzed testimony, documentation, and employment records, reducing the average time to decision by 20%. • Effectively communicated complex, legal concepts, leading to a 90% claimant satisfaction rate with the process. • Documented case findings thoroughly, contributing to a 10% decrease in case appeals and reversals. • Assisted in developing training materials, which improved new hire accuracy rates by 15%.

Prime Therapeutics

Sep 2019 – Feb 2021

Remote

Pharmacy Services

• Evaluated and processed prior authorization requests for prescription medications, ensuring compliance with formulary guidelines. • Communicated with healthcare providers to clarify medical necessity and expedite approval processes. • Provided exceptional customer service by addressing inquiries from members, pharmacies, and healthcare providers regarding medication coverage. • Identified opportunities to streamline authorization processes, reducing turnaround times and improving service efficiency. • Assisted in training new team members on policies, systems, and effective communication techniques.

Asisejubotonke Ichi

Onboarding Specialist

Skills

Languages