As a dedicated and result driven individual, I have developed a strong foundation in management, leadership, and operational
excellence. My experience in overseeing day-to-day operations has equipped me with the ability to manage teams, optimize
sales performance and ensure a high standard of customer service.
I thrive in fast-paced environments where quick decision-making, problem-solving and adaptability are essential. Managing
staff schedules, training employees and fostering a motivated team culture has strengthened my leadership and people
management skills. Additionally, my ability to handle customer concerns professionally and implement strategies to enhance
the guest experience has contributed to increased customer satisfaction and loyalty.
Experience
Omniplex Cinema
Mar 2024 – Oct 2024
Cork, Ireland
Duty Manager
•Assist General Manager with management of the cinema
•Lead staff by setting examples
•Adhere and supervise standard operating procedures within all staff
•Handle and follow cash policies implemented by the company
•Provide and maintain excellent customer service and experience
•Assess and handle customer issues or complaints
•Ensure accurate stock levels throughout the cinema
Cinema Cafe
Feb 2023 – Dec 2023
Virginia Beach, VA, USA
Ticket Box
•Maintained excellent customer service throughout
•Handled cash sales and operation of pos system
•Trained fellow colleagues
•Regulated cleanliness and safety of bathroom and lobby
•Maintained scheduled movie advertisements
Sabor de Cuba
Feb 2021 – Apr 2022
Frederick, MD, USA
Server/Bartender
•Provide excellent customer services
•Developed constructive work and interpersonal relationships with colleagues and
customers
•Adhere to all relevant health department rules/regulations and all customer service
guidelines
•Take customers orders and make recommendations where appropriate
In depth knowledge of the cuisines and drinks served
Jimmy Johns
Mar 2018 – Feb 2021
Chesapeake, VA, USA
Marketing Manager
•Oversaw 8 locations.
•Ensured excellent customer service to all customers
•Organized marketing strategies and events
•Developed and maintained positive relationship with a team
•Handled and ensured accuracy of safe, cash registers, and deposit balance
•Managed inventory of food and beverages, equipment, and supplies
•Oversaw food preparation, portion sizes, and the overall presentation of food
•Audited supplies, equipment, and work areas
•Investigate and resolve complaints regarding food quality or service
•Took customer orders in person and over the phone, verified for accuracy
•Trained employees
•Performed opening and closing manager duties (auditing cleanliness of closes, handled
cash deposits, completed manager paperwork with accuracy)