Aster Fields, Manager

About

As a dedicated and result driven individual, I have developed a strong foundation in management, leadership, and operational excellence. My experience in overseeing day-to-day operations has equipped me with the ability to manage teams, optimize sales performance and ensure a high standard of customer service. I thrive in fast-paced environments where quick decision-making, problem-solving and adaptability are essential. Managing staff schedules, training employees and fostering a motivated team culture has strengthened my leadership and people management skills. Additionally, my ability to handle customer concerns professionally and implement strategies to enhance the guest experience has contributed to increased customer satisfaction and loyalty.

Experience

Omniplex Cinema

Mar 2024 – Oct 2024

Cork, Ireland

Duty Manager

•Assist General Manager with management of the cinema •Lead staff by setting examples •Adhere and supervise standard operating procedures within all staff •Handle and follow cash policies implemented by the company •Provide and maintain excellent customer service and experience •Assess and handle customer issues or complaints •Ensure accurate stock levels throughout the cinema

Cinema Cafe

Feb 2023 – Dec 2023

Virginia Beach, VA, USA

Ticket Box

•Maintained excellent customer service throughout •Handled cash sales and operation of pos system •Trained fellow colleagues •Regulated cleanliness and safety of bathroom and lobby •Maintained scheduled movie advertisements

Sabor de Cuba

Feb 2021 – Apr 2022

Frederick, MD, USA

Server/Bartender

•Provide excellent customer services •Developed constructive work and interpersonal relationships with colleagues and customers •Adhere to all relevant health department rules/regulations and all customer service guidelines •Take customers orders and make recommendations where appropriate In depth knowledge of the cuisines and drinks served

Jimmy Johns

Mar 2018 – Feb 2021

Chesapeake, VA, USA

Marketing Manager

•Oversaw 8 locations. •Ensured excellent customer service to all customers •Organized marketing strategies and events •Developed and maintained positive relationship with a team •Handled and ensured accuracy of safe, cash registers, and deposit balance •Managed inventory of food and beverages, equipment, and supplies •Oversaw food preparation, portion sizes, and the overall presentation of food •Audited supplies, equipment, and work areas •Investigate and resolve complaints regarding food quality or service •Took customer orders in person and over the phone, verified for accuracy •Trained employees •Performed opening and closing manager duties (auditing cleanliness of closes, handled cash deposits, completed manager paperwork with accuracy)

Education

Great Bridge High School

Sep 2014 – Jun 2018

Advance Studies Diploma

Aster Fields

Manager

Skills

Languages