An innovative & result-driven professional with over 15 years’ experience in different capacities for local and International Organizations. Strong background in Business Process Outsourcing, Call Center, Technology and Software / IT, Recruiting, Training with hands-on experience and understanding of business functions such as HR, Finance, marketing, etc.
Experience
Premier BPO
Sep 2021 – Present
TN, United States
Manager of Business Development
- Managing, guiding and personal growth of BDE team
- Plan and carry out direct marketing activities to agreed budgets, sales volumes, values, product mix and timescales and liaison with internal company staff
- Monitor and report on activities and provide relevant management information
- Carry out market research, competitor and customer surveys
- Maintain and report on equipment and software suitability for direct marketing and sales reporting purposes
- Liaise and attend meetings with other company functions necessary to perform duties and aid business and organizational development
- Conduct training to develop relevant knowledge and skills of BDEs
- Handling Business Development Team’s weekly, monthly, quarterly and annual performance reports for CEO
- Reviewing teams monthly reports to evaluate pros and cons in processes
- Reviewing NDAs, MNDA, Contracts along with replying to RFIs and RFPs
- Coordinating with strategic account managers to craft next step for prospects in conversation
- Coordinating with Digital Marketing Department to map strategies
K.M. Communications
Mar 2021 – Jul 2021
TX, United States
Executive Director of Operations
Trans Global Services Pvt. Ltd.
Feb 2020 – Mar 2021
Lahore, Pakistan
Director Business Development
Aperion, Inc.
Sep 2016 – Feb 2019
Lahore, Pakistan
Founder and CEO
NorthStar IT Solutions Pvt. Ltd.
Feb 2016 – May 2016
Zurich Area, Switzerland
Head of Human Resources
NorthStar IT Solutions Pvt. Ltd.
Jun 2015 – Jan 2016
Zurich Area, Switzerland
Manager Human Resources
Visionet System, Inc.
Jul 2015 – Dec 2015
NJ, United States
Senior Executive Business Development
TkXel
May 2015 – Jul 2015
Lahore, Pakistan
Business Deveploment Specialist
Premier BPO
Feb 2012 – Apr 2015
TN, United States
Senior Executive Business Development
- Maintain and develop a computerized client and prospect database
- Plan and carry out direct marketing activities (principally direct mail and cold calls) to agreed
budgets, sales volumes, values, product mix and timescales
- Respond to and follow up sales enquiries by email and telephone
- Maintain and develop existing and new clients through planned individual account support,
and liaison with internal company staff
- Monitor and report on activities and provide relevant management information
- Carry out market research, competitor and customer surveys
- Maintain and report on equipment and software suitability for direct marketing and sales
reporting purposes
- Liaise and attend meetings with other company functions necessary to perform duties and aid business and organizational development
- Attend training and to develop relevant knowledge and skills
- Handling Business Development Team’s weekly, monthly, quarterly and annual performance
reports for VP and CEO
- Reviewing teams monthly reports to evaluate pros and cons in processes
- Putting together collaterals and drafting follow up emails along with calls to prospects
- Reviewing NDAs, MNDA, Contracts along with replying to RFIs and RFPs
- Coordinating with VP of Sales to craft next step for prospects in conversation
- Coordinating with Digital Marketing Department to map strategies
Ovex Technologies Pvt. Ltd.
Jun 2010 – Feb 2012
Lahore, Pakistan
Human Capital Managment Coordinator
- Looked after Recruitment as well as OD
- Worked on the recruitment strategy and planning
- Responsible for budgeting and planning of HR Department
- Looked after Training and Training Need Analysis
- Worked on Performance Management system
- Worked on Coaching & Counseling project
- Prepared Selection and Recruitment manual and induction procedure
- Looked after day to day interviews process, screening, finalization of the candidates,Employee
joining, Exit interviews
- Worked on headcount report and Organization Chart
- Restructured recruitment and joining processes
- Looked after the whole induction process including orientation sessions
- Responsible for competency Framework and employee profiling
- Responsible for employer branding activities i.e. seminars, workshops, job fairs etc
- Developed and Introduced Initial Screening Test for Interviewees
- Developed and Introduced New Hire Training, Night Shift guide, Leadership & Coaching,
Interviewing Techniques, Interviewing Techniques for Interviewees, Anger and Stress
Management, Go Green, Soft skills and Motivational Training
- Developed and Introduced (Access Based) MIS for Employee Relations and Selection &
Recruitment
- Coordinated and Assisted ER dept. in redefining Leave policy, Dress code policy,
Harassment policy
SuitsMe/Microconnexion
Oct 2007 – Jul 2009
Bradford, United Kingdom
Customer Relationship Specialist
- Responsible for customer satisfaction, processing of orders on call and received through email.
- Answering customer’s questions and query regarding their order and company.
- Updating Inventory in software (MOM – mail Order Manager) and rechecking.
- Contacting customers via phone and email regarding their queries received through email.
- Solving issues with Parcel Force (Courier service) in case parcel is lost.
Suitsme/Microconnexion
Feb 2008 – Mar 2009
Bradford, United Kingdom
Human Resource Executive
- Looked after Employee Relations, Employee Payroll & Repository, Employee Data management, Employee Information System, Employee Insurance & Benefits, Employee Appraisals & Performance Management,Training And monitored Administrative activities.
- Arranged Recruitment activities i.e. seminars and job fairs, maintained a recruitment plan for hiring of more than 1500 agents. Developed Organization Chart, Job Descriptions, Policies and other documentation as per ISO Standards.
- Developed Employee Policies and re-structured all HR/Admin procedures. Especially payroll, hiring and training.
- Developed a performance management manual and employee handbook.
Education
Forman Christian College (A chartered University)
Jun 2021 – Present
BS Honors, Major Economics, Minor Psycology
Institute of Technology
Jul 1999 – Jul 2002
Diploma of Associate Engineering, Insrumentatin Engeneering