An experienced Customer Support and Sales Professional with a strong track record of building trust, resolving customer issues, and delivering value in fast-paced, service-driven environments.
I'm now pivoting into the remote workspace, where I can combine my solid communication skills and client service experience with newly acquired skills. In 2024 alone, I've completed certifications in:
• Virtual Assistance (ALX Africa)
• Digital Marketing (HubSpot Academy)
• Advanced Diploma Data Analysis (UniAthena)
• Artificial Intelligence (ALX Africa)
I'm proficient in tools like Zendesk, HubSpot, and Google Workspace and familiar with SEO, content creation, CRM tools and Data reporting. These skills, combined with my customer-centric mindset, position me to thrive in roles that require remote collaboration, attention to detail, and digital efficiency.
I'm open to remote opportunities in:
• Customer Support/Customer Success
• Virtual Assistance & Admin Support
• Digital Marketing (SEO, Email, CRM)
• Data Analysis
I believe in continuous learning, clear communication, and making meaningful contributions wherever I work.
Experience
Sensations Kenya
Mar 2016 – Apr 2024
Nairobi, Kenya
Sales Representative / Customer Experience
• Delivered product demos, resolved client issues, and exceeded monthly sales targets consistently.
• Implemented customer feedback strategies that improved satisfaction scores.
• Led a small team in performance tracking and coaching, helping boost retention and customer loyalty.
