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Austin Benjamin

Data Analyst

I am a versatile professional passionate about using data to drive success and enhance customer experiences. With a Bachelor's in Computer Science from the University of Abuja, I have honed my skills in programming, algorithms, and software development. Over the years, I've gained extensive experience as a Data Analyst, implementing data cleansing, developing dashboards, and collaborating with diverse teams.
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Caritas Nigeria
Nov 2019 – Jul 2023
Data Analyst
Implemented data cleansing procedures utilizing Excel, Power Query, and SQL, resulting in a 20% increase in data accuracy, thereby enhancing data reliability and integrity for the company. Developed and maintained comprehensive dashboards using Tableau and Power BI to enhance data visualization and analysis capabilities, facilitating informed decision-making processes for the company. Collaborated with cross-functional teams to interpret complex data sets, resulting in a 10% increase in efficiency. Implemented long-term pricing experiments that enhanced customer value by 25%, contributing to the company's strategic growth initiatives. Generated root cause reports to tackle issues with customer conversions, revealing insights that led to a 32% increase in conversions. Trained five new waitstaff members, contributing to a 27% enhancement in overall team efficiency, thereby improving service quality and customer satisfaction for the company.