Avik Bhattacharya, Head of Operations (Pan-India) & Executive Assistant to CEO.

About

Head of Operations (Pan-India) & Executive Assistant to CEO with 17 years of experience in Civil & Construction Company, Customer Service Operations Management, Project management, Design Business Strategy and Organizational development. Highly experienced in Client Management; Risk Management; Agile Methodology; Scrum Methodology; JIRA Management Tool experienced; Large Team Management; Conflict Management; HR Operations Management; Compliance Management; SLA Management; Social Media Management, E-Commerce Management, Budgeting & Scheduling. Comprehensive problem solving abilities with excellent verbal and communication skills; Having experience in both Inbound & outbound domestic-international Customer Service, Administration & WFM. Ability to deal people diplomatically and professionally, willingness to learn, Team facilitator.

Experience

ONEHOUSEDESIGNS

Nov 2017 – Present

Kolkata

PROJECT MANAGER- Operations & DESIGN STRATEGY.

Joined ONEHOUSEDESIGNS on 23rd November 2017 as a “PROJECT MANAGER- Operations & Design Strategy”. To standardize business development goal, where again proved successful leader and met various matrix at different times. Helps the organization to achieve corporate standard & helps the organization to generate revenue through increasing the customer base and to deliver as per requirements. Also help the organizations to be more productive through Design Strategy, Time Management, Scheduling. Experienced in generating real time & Historical Reports as per company guide line & is responsible to share with Stake holders on a daily basis as per given timeline. Helped the organization to set up proper WFM Team including MIS Team / RTA Team to track the performance on real time & historical Basis. Also to deliver the reports as per client requirements.

Pecon Software LTD

Sep 2013 – Nov 2017

Kolkata

Campaign Manager – Business Development & Corporate Customer Service

Worked with PEECON Software PVT LTD 02nd September’ 2013 – 20th November’2017 as a “Campaign Manager – Business Development & Corporate Customer Service” for Spencer’s Retail. To standardize Spencer’s Inbound & Outbound process, Customer Service & Retail where again proved successful leader and met various matrix at different times. Spencer’s is one of the leading providers of “Retail chain services to Fortune 500 companies” in the areas of Transaction.

Education

Burdwan University

Aug 2002 – Aug 2006

B.SC, Physics, Chemistry, Maths

Avik Bhattacharya

Head of Operations (Pan-India) & Executive Assistant to CEO.

Skills

Languages