Awais Asghar, Asst Manager Customer Relation

Toyota cantt motors

Jan 2020 – Present

Lahore, Pakistan

Customer Relations Officer

Customer Communication: Interacting with customers through various channels such as phone, email, chat, or in-person to address their inquiries, concerns, or complaints. Providing accurate information, resolving issues, and offering solutions to ensure customer satisfaction. Relationship Management: Building and maintaining strong relationships with customers by understanding their needs, preferences, and goals. Regularly engaging with customers to enhance their experience, gather feedback, and identify areas for improvement. Customer Retention: Proactively engaging with customers to ensure their loyalty and satisfaction. Developing strategies to retain existing customers, such as personalized communication, loyalty programs, or special offers. Documentation and Reporting: Maintaining accurate records of customer interactions, complaints, resolutions, and any relevant information using customer relationship management (CRM) software or other tools. Generating reports and analysis to identify trends, customer satisfaction levels, and areas for improvement. Continuous Improvement: Staying updated with industry trends, best practices, and customer service techniques. Seeking opportunities for professional development, attending training sessions, and implementing new strategies to continuously improve customer relations. Customer Satisfaction Measurement: Conducting customer satisfaction surveys, collecting feedback, and analyzing results to identify areas of improvement and implement necessary changes to enhance customer satisfaction levels.

Awais Asghar

Asst Manager Customer Relation

Skills

Languages