Ayanda Ngozo, Customer service / Virtual assistant

About

I am a highly organized, Resourceful and reliable employee. I have a track record of success in my previous roles. I possess excellent computer, Interpersonal, written and verbal communication skills. I can work well independently and also collaborate well within a team. I am very good at building relationships with customers. I understand that for a business to be successful I do not only have to act a positive role model but also provide outstanding customer service that is beyond customers' expectations. I always thrive to meet any given targets to ensure a high level of service excellence. I manage time effectively to ensure that I assist many clients as possible and I have experience in ensuring clients satisfaction by resolving queries, quickly, efficiently and in accordance with the relevant procedures. I am an employee who can be trusted to carry out all work on time, I also have experience in working from home and I understand that working remotely requires discipline approach to responsibilities above all, integrity

Experience

first national bank

Oct 2023 – May 2024

Johannesburg

Vetting agent

*Following the CRS( Common Reporting Starndards ) process and ensuring that the CRS form was completed correctly. *Assisting clients telephonically in completing the form to minimize clients effort. * Establish if business accounts pay tax in a foreign jurisdiction *updating business profile on the system(Hogan) as client requested

First national bank

Nov 2022 – May 2023

Johannesburg

Administrator (QA Monitoring

* Checking if process was conducted correctly, five correct verification questions were answered correctly and confirmation of the business details are conducted completely. *listening to KYC refresh calls to ensure the process was followed correctly and updated as clients request. *Ensure that all business accounts are refreshed as per Financial Intelligent Centre Act(FICA) *Checking if all documents are uploaded on the Sigma System

Webhelp Amazon

Apr 2021 – Jan 2022

Johannesburg

Customer Service Representative

*Assisting Amazon Clients with troubleshooting digital devices such as Fire TV stick, Kindle paper white and fire HD tablet. *Utilizing Mayday screen sharing and ASTRO to remote into the clients device to minimize the clients effort *Assisting clients with tracking of their retail orders ,resolving billings and creating accounts on the Amazon website.

Education

ALX lEARNING

Jan 2025 – Present

Virtual Assistant , Google Workspace, Planning and booking travel, Project management, Creating presentations, Creating itineraries, managing clients inboxes and calendar , Prepare Presentations, Agendas

Conerstone

Jan 2015 – Nov 2015

International contact center operations , Microsoft Word and Excel, call center, effective time management, sales, customer service, debt collection, telephone techniques

Aaron Moeti

Jan 2014 – Nov 2014

Matric , Accounting, Business Economics, Economics, Mathematics, English

Ayanda Ngozo

Customer service / Virtual assistant

Skills

Languages