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Ayanda Ngozo

Customer service / Virtual assistant

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Intro
Johannesburg, South Africa
Studied Google Workspace, Planning and booking travel, Project management, Creating presentations, Creating itineraries, managing clients inboxes and calendar , Prepare Presentations, Agendas at ALX lEARNING
Studied Microsoft Word and Excel, call center, effective time management, sales, customer service, debt collection, telephone techniques at Conerstone
Studied Accounting, Business Economics, Economics, Mathematics, English at Aaron Moeti
Consumer Services
Joined February 14, 2025

Skills

Languages

English
-
Fluent
Zulu
-
Fluent
About
I am a highly organized, Resourceful and reliable employee. I have a track record of success in my previous roles. I possess excellent computer, Interpersonal, written and verbal communication skills. I can work well independently and also collaborate well within a team. I am very good at building relationships with customers. I understand that for a business to be successful I do not only have to act a positive role model but also provide outstanding customer service that is beyond customers' expectations. I always thrive to meet any given targets to ensure a high level of service excellence. I manage time effectively to ensure that I assist many clients as possible and I have experience in ensuring clients satisfaction by resolving queries, quickly, efficiently and in accordance with the relevant procedures. I am an employee who can be trusted to carry out all work on time, I also have experience in working from home and I understand that working remotely requires discipline approach to responsibilities above all, integrity
Experience
User avatar
first national bank
Oct 2023 – May 2024
Johannesburg
Vetting agent
*Following the CRS( Common Reporting Starndards ) process and ensuring that the CRS form was completed correctly. *Assisting clients telephonically in completing the form to minimize clients effort. * Establish if business accounts pay tax in a foreign jurisdiction *updating business profile on the system(Hogan) as client requested
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First national bank
Nov 2022 – May 2023
Johannesburg
Administrator (QA Monitoring
* Checking if process was conducted correctly, five correct verification questions were answered correctly and confirmation of the business details are conducted completely. *listening to KYC refresh calls to ensure the process was followed correctly and updated as clients request. *Ensure that all business accounts are refreshed as per Financial Intelligent Centre Act(FICA) *Checking if all documents are uploaded on the Sigma System
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Webhelp Amazon
Apr 2021 – Jan 2022
Johannesburg
Customer Service Representative
*Assisting Amazon Clients with troubleshooting digital devices such as Fire TV stick, Kindle paper white and fire HD tablet. *Utilizing Mayday screen sharing and ASTRO to remote into the clients device to minimize the clients effort *Assisting clients with tracking of their retail orders ,resolving billings and creating accounts on the Amazon website.
Education
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ALX lEARNING
Jan 2025 – Present
Virtual Assistant , Google Workspace, Planning and booking travel, Project management, Creating presentations, Creating itineraries, managing clients inboxes and calendar , Prepare Presentations, Agendas
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Conerstone
Jan 2015 – Nov 2015
International contact center operations , Microsoft Word and Excel, call center, effective time management, sales, customer service, debt collection, telephone techniques
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Aaron Moeti
Jan 2014 – Nov 2014
Matric , Accounting, Business Economics, Economics, Mathematics, English
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