Ayat Nassar, Seeking a freelance job in customer service or Human Resources, Converting Documents

About

I have graduated from faculty of economics and political science, cairo university and i have joined a student activity as an HR specialist for one year then i worked for one year as a sales specialist in Convergys then i worked for 2 months as operations specialist and i was responsible for hiring and recruitment and right now i am working as customer advisor in QNB GROUP and i have HR certificate from AUC and i am seeking a job in the Human Resources sector or any job to gain money

Experience

QNB

Jul 2019 – Present

Egypt

Customer Advisor

•Participated in interactive training programs to expand knowledge of Bank products. • Engaged in consultative sales , cross-selling and up-seing activities to align customer needs with business offerings. • Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues. • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft. • Provided high level customer service through friendly approach , strong professionaism and timety assistance with customer transactions. • Executed customer transactions, including deposits, withdrawals , money orders , transfers and checks.

Essentia

Mar 2019 – May 2019

Egypt

Operation specialist

• maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify quailed candidates. • collected , arranged and input information into database system. • Developed and updated developers compounds plans on excel sheets to assist agents in sales process. • Monitoring agents sign in and out schedules. • Manage data distribution between sales agents.

Convergys

Nov 2016 – Dec 2017

Egypt

Customer service representative

• Selling the company products to achieve the company main goal and to gain more profit. • Showcased product features to customers and discussed technical details to overcome objections and lock in sales. • Maintained current knowledge of avaiable competitors offerings in order to maximize sales opportunities. • Educated customers about product featues and benefits to aid in selecting best options for each individucis needs.

Education

American university in cairo

Jan 2018 – Mar 2021

Excellent , Human Resources

Faculty of economics and political science

Sep 2012 – Jun 2016

Good, Economics

Ayat Nassar

Seeking a freelance job in customer service or Human Resources, Converting Documents

Skills

Languages