Dedicated Customer Service Representative with experience of almost 1+ years in sales, customer service international process motivated to maintain high customer satisfaction and contribute to the company success.
1/ Answers customer/account requests or inquires concerning services, products, billing, equipment, claims, and report problems.
2/ Process and confirm orders by phone ,fax, or email.
3/ Verify that the information in the computer system was up-to-date and accurate and pull timely reports to analyze order data.
3/ Create processes and systems for increasing customer service satisfaction, cross trained and provided back-up for other customer service representatives when needed.
4/ Accurately and effectively complete necessary export document for custom/international purposes .
5/ Provide customers/sales representatives with accurate information concerning inventory availability, order assignment, pricing, and shipping details as necessary.
6/ Develop and refine strategic and operational compliance procedures and practices necessary to show reasonable, due diligence and achieve best in class customer service practices.
