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Aylin Candelario Reyes

Patient Scheduling Coordinator

San Juan, Puerto Rico
Patient Scheduling Coordinator at Usa Vein Clinics
Studied Sociology at Diablo Valley College
Studied at Antioch High School
Medical Practice
Joined September 10, 2022


Ive been providing great customer service for over 8 years. I enjoy assisting others and being able to find solutions to their problems. I thrive on learning and improving my skills with each opportunity.
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Usa Vein Clinics
Apr 2021 – Present
Patient Scheduling Coordinator
Handle inbound and outbound calls from the United States. Providing assistance by listening to the patient's needs and finding solutions. Also, accommodating existing/new patient scheduling needs. This includes creating new appointments and updating schedule requests. While also handling confidential information, and answering all inquiries from patients. Along with working closely with our Doctor’s in requesting special requests for our patients such as; Work orders, pain medication, file adjustments, and translation. Lastly, transferring insurance provider's calls accordingly and following up with patients appointments.
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Allied Universal
Aug 2020 – Apr 2021
Security Professional
Monitored CCTV and Access control to the building. Provided access or denied access to contractors or workers in the building. Wrote reports, keeping logs of all activities on site. Reported any incident or emergency to the supervisor or if needed to law enforcement. Greeted tenants and visitors. Maintained the site secure at all times. TRANSFERRED To John Muir Hospital, Concord CA Patrolled the entire building, while recording any activity. Responded urgently to hospital emergencies. Also, greeted employees/patient’s and supervised 5150 patients. Kept 5150 patients calm and free of harm.
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Jan 2020 – Aug 2020
Greeted incoming customers in line while managing cash register duties. Worked with my team to maintain smooth operations and high standards of customer service during high volume rush. Swiftly and professionally addressed any customer's complaints, escalating to management when requested. Restocked the aisles at the end of my shift and maintained an organized workstation.
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American One
Jul 2019 – Nov 2019
Sales Associate
Greeted and received customers in a welcoming manner. Responded to customers' questions and directed them to racks and counters. Managed the cash register while assisting customers. Also provided assistance with fitting rooms, updating storefront outfits, and maintaining organized racks and counters.
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Burger King
May 2017 – Jul 2019
Cashier/ Team member
Greeted customers and handled payments via POS system. Maintained high standards of customer service during high volume, fast-paced operations. Operated drive-thru services which included taking orders, payments, and delivering food in a friendly manner. Maintained clean dining areas, restrooms, and workstations by routinely sweeping, mopping, and restocking.
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Diablo Valley College
Aug 2018 – Jun 2020
Associates Degree, Sociology
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Antioch High School
Aug 2014 – Jun 2018
High School Degree