Dedicated and tech-savvy professional with strong customer service, virtual assistance, and
technical support experience. Proven ability to communicate effectively with clients, resolve issues
efficiently, and provide administrative and technical support via phone, email, and chat. Quick
learner with a focus on improving user experience and ensuring client satisfaction
Experience
NIG-SOS
Sep 2019 – Present
Victoria Island, Lagos
Technical Support & Training Assistant
Provided timely and effective technical support to end-users via phone, email, and chat.- Assisted in evaluating performance of trainees and adapting methods to improve outcomes.- Troubleshot software/hardware issues and escalated complex cases appropriately.- Maintained clear communication and excellent customer relations throughout support processes.
