ayoola funmilayo, Customer support

About

My name is Ayoola and I would describe myself as knowledgeable, supportive, commercially aware, creative, and someone who takes pride in their work. I have a strong interest in customer service support and love helping others, I am passionate about businesses and enjoy negotiating and building effective communication with others. I have over 1 and a half years of experience in customer support, My strong sides are my love for challenges, my communication skills, being a fast learner, and also my inclination to help others says how empathetic and compassionate I am. Overall, my combination of medical background, customer service experience, strong communication skills, and adaptability makes me a well-rounded and valuable professional in various settings.

Experience

YES STAFFING SOLUTION

Dec 2023 – Present

Customer Contact Officer

Engaging with staffs friendly and professionally to address inquiries and resolve issues. Engaging with clients courteously, professionally regarding bookings and making bookings Documenting all staffs and clients interactions accurately for future reference Collaborating with internal teams to escalate and resolve complex issues, ensuring seamless customer experiences. Providing accurate and comprehensive information about services, and company policies

Swayambhu Infotech

May 2023 – Present

chandigarh

Lead Generation/customer support

-Generate new leads every day -make a follow-up with prospects -confirm Leads - schedule Appointment with clients - solve customer complains etc

Nd Care Ayurveda

Jan 2023 – Dec 2023

Chandigarh

Customer support

-Inbound and outbound calls to patients/clients. - solve client issues and problems. make sales by making product branding, company branding etc. - chat process to client and emails assign medications to clients/patients - Make follow-up with clients and patients - give reports and remarks

Education

Guru Nanak Dev University

Jun 2019 – Sep 2022

Bsc, Medical Laboratory Technology

ayoola funmilayo

Customer support

Skills

Languages