Ayyaz Uddin

Customer Support Representative

Message

Intro

Karachi, Pakistan

Live Chat Executive | Customer Support Representative | Internet Service Representative at BreakThru / ApexChat

Studied Commerce at Newports Institute of Communications and Economics (NICE)

Information Services

Joined July 25, 2023

Skills

Languages

Urdu

Native or Bilingual

English

Advanced

About

Administrative Professional | Customer Service Representative Dedicated administrative professional with a strong background in customer service and office management. I have a Diploma in Information System Management (DISM) from APTECH Computer Education and a BCOM degree from Newports Institute of Communications and Economics (NICE). With a typing speed of 40-45 W.P.M. and expertise in installing operating systems and software, I bring a comprehensive set of skills to streamline operations and enhance efficiency. In my previous roles, including my current position as an Internet Service Representative at BreakThru (KSH Solution), I have excelled in handling live chats for businesses across international markets. I pride myself on providing customers with accurate and relevant information about products and services, ensuring their satisfaction and building strong relationships. Prior to that, I served as an Administrative Officer at Rauf Electronics, overseeing day-to-day operations and maintaining a well-equipped and organized office environment. I have also contributed as an Office Assistant at Greek Tec (Private) Limited, where I managed communication channels and handled administrative tasks while providing exceptional support to clients and visitors. With a highly motivated and self-starting nature, I take initiative and thrive in independent work settings. I am proficient in Microsoft Word and possess strong attention to detail. My goal is to contribute to a cordial work atmosphere, accepting challenges with determination and dedication, without relying on superficial tactics.

Experience

BreakThru / ApexChat

Aug 2021 – Present

Karachi, Pakistan

Live Chat Executive | Customer Support Representative | Internet Service Representative

-Process live chats on behalf of US/UK/Canada and Australia Based Businesses. -Provided customers with relevant information regarding company and services. -Engage with website visitors and potential customers through live chat sessions. Provide prompt and courteous responses to their inquiries, concerns, and requests related to the specific industry (law firms, HVAC/Electric/Plumbing/Handyman services, automotive companies, and medical/hospital/education). -Identify potential leads and transfer them to appropriate departments or teams for further follow-up and sales conversion, if applicable. -Multitask efficiently by handling multiple live chat sessions simultaneously while ensuring all customers' needs are adequately addressed in a timely manner.

Rauf Electronics

Mar 2019 – Mar 2021

Karachi, Pakistan

Administrative Assistant

-Supervising day-to-day operations of the administrative department. -Ensuring office is stocked with necessary supplies and all equipment is working and properly maintained.

Greek Tec (Private) Limited

Jan 2014 – Feb 2019

Karachi, Pakistan

Office Assistant

-Handling incoming calls and other communications. -Greeting clients and visitors as needed. -Updating paperwork, maintaining documents and word processing. -Installing and configuring computer hardware& software.

Education

Newports Institute of Communications and Economics (NICE)

Sep 2020 – Jun 2022

Bachelor of Commerce (B.COM), Commerce