As a dedicated IT professional with over five years of experience in technical support and IT service management, I specialize in delivering high-quality solutions across diverse environments. My expertise spans hardware and software troubleshooting, network administration, and end-user support. With hands-on experience managing Microsoft Office 365, Active Directory, Azure AD, and various ticketing systems, I ensure seamless operations and quick resolution of technical issues. I`d love to be part of the team to implement my skills, experience, and passion into the company goals and achieve the best customer satisfaction.
Experience
Numentis
Jan 2023 – Oct 2024
Service Desk Analyst
- Solid understanding of operating systems, business applications, printing, networking, virtualization, and security.
- Hands-on administration and support of Microsoft Office 365, Teams, SharePoint Online, Intune, Azure AD, Adobe Admin Console, SaaS & Barracuda (Protection & Backup), and related technologies.
- Hands-on administration and support of Microsoft Windows 2008/2012/2016/2019 Servers, Virtualization (ESXi & Hyper-V), Active Directory, MS Exchange, MSSQL, IIS, and Network Devices (firewalls & switches).
- Hands-on administration and support of Ticketing Systems (Autotask PSA, Datto RMM Documentation & related Support Services).
- Resolve all employee Help desks within the time frame.
- Monitor and maintain computer systems and networks.
- Practices active listening with an ability to explain technical terms in clear and understandable language.
- Demonstrated ability to diagnose technical issues and match resources appropriately to achieve problem resolution. - Solid understanding of operating systems, business applications, printing, networking, virtualization, and security. - Hands-on administration and support of Microsoft Office 365, Teams, SharePoint Online, Intune, Azure AD, Adobe Admin Console, SaaS & Barracuda (Protection & Backup), and related technologies. ☁️ - Hands-on administration and support of Microsoft Windows 2008/2012/2016/2019 Servers, Virtualization (ESXi & Hyper-V), Active Directory, MS Exchange, MSSQL, IIS, and Network Devices (firewalls & switches). 🔧 - Hands-on administration and support of Ticketing Systems (Autotask PSA, Datto RMM Documentation & related Support Services). - Resolve all employee Help desks within the time frame. - Monitor and maintain computer systems and networks. - Practices active listening with an ability to explain technical terms in clear and understandable language.
