Balanescu Marius Cristian, On a mission to provide the best quality customer assistance.

About

I am an ambitious and adaptable individual who loves to learn, create, and collaborate. My extensive experience as a KYC Analyst, combined with my strong background in Customer Support roles, has equipped me with a diverse set of skills and capabilities that allow me to excel confidently and assertively in any task or project I undertake. Specifically, I have sharpened my ability to pay meticulous attention to detail, foster interpersonal connections, solve complex problems, and consistently achieve outstanding results in a dynamic environment while delivering outstanding assistance. My passion for Fintech and the Crypto industries and solid experience in the Customer Support area made me a great fit for companies in this field, I am truly motivated to join a company in the Fintech industry or Crypto area because my passion for finances and crypto space make me a great fit for the roles of Customer Support Specialist and the KYC field. Because of my greatly evolved skills required in these roles just as communication, empathy, interpersonal skills, problem-solving skills, collaboration, and as well as my customer-oriented nature. Equipped with these abilities, I am confident about the value and the positive impact I bring to the teams I'm in. In my previous role as a KYC Analyst, I played a role in making sure that the documents uploaded were compliant with regulations related to cryptocurrency. With over 3000 documents reviewed and an accuracy rate of 90% while also helped newer colleagues from my department. I played an important part in the team because of my results and because of my desire to go beyond my duties by keeping the FAQ pages related to my field up to date, so users would not get confused, I reported an outdated Romanian FAQ page that led to an immediate update. The experience of a Customer Support Specialist at Binance was amazing, I was enjoying so much assisting users with crypto inquiries, helping them with different procedures just as appeals or eligible documents for verification, checking Transaction Hash(TxID) details for deposits or withdrawals, and delivering technical assistance for the application. With a rate of 95% CSAT, I was always looking to push my boundaries and perform better and better while showing a lot of empathy, which makes me your go-to Customer Support agent who understands a great interaction is the foundation of a long-lasting relationship and provides outstanding assistance. As a result of my outstanding skills and exceptional abilities, I was promoted to the position of KYC Analyst.

Experience

Binance

May 2023 – Jul 2023

Remote

KYC Analyst

As a KYC Analyst at Binance, my primary responsibility revolved around reviewing Proof of Address documents submitted by users. I meticulously examined each document to ensure adherence to regulatory guidelines and internal policies. This role demanded a high level of attention to detail, as any oversight could have significant implications for both the users and the company. Collaboration and Soft Skills: One aspect of this role that I particularly cherished was the opportunity to collaborate efficiently with various teams and stakeholders. Recognizing the value of effective communication and teamwork, I actively engaged with relevant departments to share insights, observations, and potential issues. One such instance arose when I noticed an issue following a change made to a department's processes. Utilizing my strong collaboration and soft skills, I promptly raised the concern, leading to a swift resolution and the implementation of a fix. This experience further reinforced the importance of effective communication, problem-solving, and adaptability in a dynamic work environment. Connection and Impact: Working as a KYC Analyst allowed me to connect with a wide range of individuals from diverse backgrounds. By providing them with clear instructions and timely updates, I helped foster a positive experience and instill confidence in Binance's commitment to regulatory compliance. Moreover, my role as a KYC Analyst contributed to maintaining a robust and secure platform for users, ensuring that only eligible individuals could access Binance's services. This responsibility instilled a sense of pride in me, knowing that my work directly contributed to upholding regulatory standards and protecting the platform's integrity.

Binance

Sep 2022 – Apr 2023

Remote

Customer Care Specialist

As a Customer Support Representative at Binance, my role was to provide comprehensive assistance to users, addressing their concerns and resolving any issues they encountered. I took pride in delivering prompt and accurate responses to inquiries, ensuring that users received the highest level of support. Collaboration and Teamwork: One aspect that truly defined my experience at Binance was the emphasis on teamwork and collaboration. Recognizing the significance of fostering positive relationships within the team, I actively engaged with my colleagues, sharing knowledge, insights, and best practices to improve our collective performance. By actively participating in team meetings, brainstorming sessions, and knowledge-sharing initiatives, I contributed to creating a supportive work environment. This collaboration not only helped to enhance the overall customer support experience but also fostered a sense of camaraderie and shared goals among team members. Positive Impact: Throughout my time at Binance, I consistently sought opportunities to make a positive impact. By actively listening to users' concerns and demonstrating empathy, I ensured that their issues were addressed effectively and with a personalized touch. This approach not only improved user satisfaction but also contributed to building trust and loyalty towards the platform. Moreover, I took the initiative to propose process improvements that streamlined customer support workflows, resulting in increased efficiency and reduced response times. By actively engaging in continuous improvement initiatives, I aimed to enhance the overall user experience on Binance and contribute to the company's growth and success.

Computer Generated Solutions

Mar 2022 – Sep 2022

Bucharest

Customer support agent

As a former call center agent, my main responsibility was to promote services that suited my customer's needs and resolve their requests in an efficient and professional manner. However, the job provided me with much more than just that. One of the things I enjoyed the most about the industry was the opportunity to learn and improve my sales skills. The company gave me the chance to develop my abilities in this area, which helped me become a better salesman. Moreover, my job provided me with an excellent opportunity to enhance my communication skills. By communicating with different types of people, I learned how to be more efficient and effective in my conversations. I also improved my creative problem-solving skills by thinking on my feet and finding solutions to customers' problems. Another aspect of the job that I appreciated was the flexibility in my schedule. I had the option to work remotely, which allowed me to work in different shifts and spend more time with my loved ones. This flexibility allowed me to balance my work and personal life. Skills: Customer Experience · Soft Skills · Customer Service · Marketing · Advertising · Interpersonal Communication · Creative Problem Solving · Communication

Education

Academy of Economic Studies

Oct 2019 – Present

Bachelor's , Agricultural economics.

High school

Sep 2015 – Jun 2019

Bachelors, Humanistic

Balanescu Marius Cristian

On a mission to provide the best quality customer assistance.

Skills

Languages