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Banusree Durai Rajah

Recovery Officer, Customer Service & Call Center

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Intro
Melaka , Malaysia
Studied Arts at Kolej Komuniti Pagoh, Muar
Studied Arts at Sekolah Menengah Kebangsaan Convent, Muar, Johor
Studied Arts at Sekolah Kebangsaan Convent, Muar, Johor
Consumer Services
Joined September 11, 2022

Skills

Languages

English
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Fluent
Malay
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Fluent
Tamil
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Fluent
Indonesian
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Fluent
About
I'm Miss Banusree A/P Durai Rajah and I'm 31 years old from Melaka, Malaysia. Here I want to inform you that I have experience in the field of Cashier's Associates, Sales Promoter, Front Office Assistant, Car Dealer, and Recovery Officer, Customer Service & Call Center but I have lost my jobs during covid pandemic, I hope I can get any good job regarding my experiences that promote by any companies regarding my job experience. Any time can whatsapp or call me directly if I'm selected to work with your company. Thank you, Best Regards, Banusree Durai Rajah.
Experience
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Global Recovery Management Sdn Bhd
Jun 2021 – Jun 2022
Kuala Lumpur (work from home)
Recovery Officer, Customer Service & Call Center Full Time
Understand and assess the financial situations of customers in order to maximize recovery of debts. Call customer to remind on payments for past due accounts. Follow up on broken promises to pay.Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.Call Center Representative, or Call Center Agent, takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.
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Auto City Serdang, Selangor
Aug 2020 – May 2021
Serdang, Selangor
Car Dealer/Agent(work from home)
Demonstrates vehicle features and takes customers on test drives. Demonstrates automobiles by explaining warranties and services. Closes sales by overcoming objections, asking for sales, negotiating prices, and completing sales and purchasing contracts. Provides sales management information by completing reports.
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1825 Gallery Hotel
Jul 2018 – Jul 2020
Melaka
Front Office Assistant Full Time
Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) Greet and welcome guests Answer questions and address complaints Answer all incoming calls and redirect them or keep messages Receive letters, packages etc. and distribute them Prepare outgoing mail by drafting correspondence, securing parcels etc. Check, sort and forward emails Monitor office supplies and place orders when necessary Keep updated records and files Monitor office expenses and costs Take up other duties as assigned (travel arrangements, schedules etc.)
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Ferda Hotel
Jun 2017 – Jun 2018
Johor Bahru
Front Office Assistant Full Time
Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) Greet and welcome guests Answer questions and address complaints Answer all incoming calls and redirect them or keep messages Receive letters, packages etc. and distribute them Prepare outgoing mail by drafting correspondence, securing parcels etc. Check, sort and forward emails Monitor office supplies and place orders when necessary Keep updated records and files Monitor office expenses and costs Take up other duties as assigned (travel arrangements, schedules etc.)
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Jetaine Corporation Sdn Bhd
May 2016 – May 2017
Melaka
Sales Promoter /Beauty Consultants Full Time
The beauty advisor will give beauty advice, suggest and sell products, explain how the products work, demonstrate how to use the products, and operate the cash register. A successful beauty advisor has a strong working knowledge of the latest cosmetics and skincare products.
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Cheetah Holdings Sdn Bhd
Apr 2015 – Apr 2016
Melaka
Sales Promoter Sports Wear Full Time
The sales promoter's responsibilities include attracting new customers and improving profits, assisting with product launches and events, improving knowledge of the product range, answering questions, and addressing customer concerns.
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Tesco Melaka
Mar 2013 – Mar 2015
Melaka
Associate Cashier Full Time
Cashier responsibilities include receiving payments and issuing receipts, gift-wrapping packages and keeping track of all cash and credit transactions. To be successful in this role, you should have previous experience in a customer service position and good knowledge of how cash registers operate. You should also be available to take evening and weekend shifts occasionally.Ultimately, you’ll ensure all transactions run smoothly and will help us maximize customer satisfaction.
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Mansoraya Tailor Shop Full Time
Jan 2012 – Jun 2012
Muar, Johor
Internship Students
Fashion designers sketch designs of clothing, footwear, and accessories. Fashion designers create original clothing, accessories, and footwear. They sketch designs, select fabrics and patterns, and give instructions on how to make the products they design.
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Mega Points Cash & Carry
Jul 2009 – Dec 2009
Muar, Johor
Associate Cashier Part Time
Cashier responsibilities include receiving payments and issuing receipts, gift-wrapping packages and keeping track of all cash and credit transactions. To be successful in this role, you should have previous experience in a customer service position and good knowledge of how cash registers operate. You should also be available to take evening and weekend shifts occasionally.Ultimately, you’ll ensure all transactions run smoothly and will help us maximize customer satisfaction.
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Shell Pam Station
Jan 2009 – Jun 2009
Muar, Johor
Associate Cashier Part Time
Cashier responsibilities include receiving payments and issuing receipts, gift-wrapping packages and keeping track of all cash and credit transactions. To be successful in this role, you should have previous experience in a customer service position and good knowledge of how cash registers operate. You should also be available to take evening and weekend shifts occasionally.Ultimately, you’ll ensure all transactions run smoothly and will help us maximize customer satisfaction.
Education
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Kolej Komuniti Pagoh, Muar
Jan 2010 – Dec 2012
Certificate Fashion & Design , Arts
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Sekolah Menengah Kebangsaan Convent, Muar, Johor
Jan 2004 – Dec 2008
Penilaian Menengah Rendah/Sijil Pengajian Menengah , Arts
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Sekolah Kebangsaan Convent, Muar, Johor
Jan 1998 – Dec 2003
Ujian Penilaian Sekolah Rendah, Arts