I have experience in customer service, digital marketing, negotiating, contracts, data entry, management, invoices, microsoft office, proposals, billing,
Experience
MCRI
Jan 2008 – Nov 2023
Managing Broker
Customer Service
Defined corporate goals and objectives
Setup Operating Systems with enhancements as needed
Authored operational and program policies and procedures
Recruited, interviewed, & trained employees
Created & Maintained Employee Files. W4’s, W9’s & I-9 form, & compliance to local & state best practices
Trained management staff, field staff, and support staff
Participated in disciplinary matters, disputes, performance, safety of employees & contractors
Negotiated contracts 
Tracked & managed all contracts, & tasks associated with transactions
Assigned & delegated tasks to employee’s
Lead company meetings
Enhanced and updated company website to drive traffic to it 
Managed over 380 Bank Owned Houses (REOS) for Bank Clients at one time. 
Developed Listing and Sales Campaigns 
Meetings with customers 
Expertly managed phones, voicemail, and scheduling, ensuring all requirements are anticipated and met.
Maintain file records, ensuring important documents can be accessed quickly.
Gathered repair bids for homes.
Supervised repairs being completed on homes.
Daily Invoicing and Billing
Payroll on Quickbooks
Consistent Top Producer for over 11 years.
Managed 7 people on our team. 
Collaborated with asset managers
