Barbara Makay, Passionate about support, CRM specialist, investigation expert

About

Easygoing, hardworking person who works with passion and wants to achieve the highest standard in everything. CRM specialist, investigation expert, system superuser, the most supportive team member, mentor and trainer. 10 years experience in multinational environment, banking, oil industry and tourism.

Experience

TUI

Mar 2019 – Present

Palma de Mallorca

Customer Service Advisor - currently suspended due to COVID

• Responsibility for guests worldwide- taking care of them by phone, e-mail, SMS, and via live chat • Managing requests, emergencies and complaints- solve on the spot • Following up customer requests • Cross-sell -selling excursions

Aug 2016 – Feb 2019

Budapest

Retail Support Representative

• Had ownership of supporting over 400 petrol stations' operation in the UK • Managed opening, re-branding and closure procedures • Managed loyalty card reimbursements for the whole network • Handled of external business communications • Managed and maintained good relationship with the stakeholders • Been system super user the main system of bp- ISP(v4.9,5.0), • Cooperated in a system migration project, testing, detecting errors, suggesting solutions (from ISP 4.9 to 5.0) • Created reports, calculations and credit/debit notes • Supervised new joiners training; mentored, coached them

Erste Bank Hungary

Feb 2013 – Nov 2015

Budapest

Debt collector

• Been top performer of debt collection in every month of 100 colleagues • Took part in the system migration project connecting to car-leasing • Managed Customer Master Data • Supervised new joiners training; mentored, coached them • Handled inbound and outbound calls; residential, mortgage and leasing loan inquiries and enforcement by phone

Citi

Oct 2009 – Feb 2013

Budapest

Retention banker

• Achieved 4th place on the global sales competition • Managed credit card and customer retention over the phone • Image building: transformed negative feedback into positive visions about the bank • Managed Customer Master Data • Provided sales offers for clients: instalments; insurance, lead based and e-channel products • Supervised new joiners training; mentored, coached them • Wrote and developed sales scripts

Education

University of Szeged

Sep 2009 – Jun 2011

Public Relations BA, Communication, image management

Barbara Makay

Passionate about support, CRM specialist, investigation expert

Skills

Languages