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Barbara West

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Intro
Linden, United States
Customer Service/ Technical Support/Social Media (Work From Home) at Bethany Enterprises LLC,
Studied Accounting Technician/Business at Union County College
Joined May 29, 2020
About
I have over 25 years of experience in Customer Service/Administrative Support. Some of my strengths include my ability to organize, prioritize, and handle multiple tasks simultaneously. I am hardworking with strong time management skills with the ability to work with little to no supervision but able to be flexible to work as a team in addition I know the importance of getting the job done right the first time. Also, I have been given a gift of defusing angry people in person, over the phone as well in written format. I have been told by hundreds of customer that my voice is a calming and concerning. When customers call or I call out and also by communicating via chat, for one thing, the moment they hear or read my greetings all anger and or fear has just melted away. I also take the time to keep happy customers happy by allowing myself to be in their place and give them the service I would expect as if I was calling the customer service call center.
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Experience
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Bethany Enterprises LLC,
Mar 2010 – Present
East Orange, NJ
Customer Service/ Technical Support/Social Media (Work From Home)
 Provide customer service first class one call solutions to clients inquiring about services, billing issues, placing orders, exchanges, appointments, and charity donations for customers concerning products, services, etc.  Provide customer service support by placing takeout fast food and restaurant orders.  Inbound /outbound calls via an online web application.  Follow up customer calls where necessary.  Provide online support via chat, live chat, with forums and personnel management in an area of expertise, tech support, customer support, etc.  Provide human review services, by reading a verbatim script to customers, for third-party Verification Company.  Heavy outbound calling to remind patients of their Pharmacy pickups.  First Tier Technical Support and Troubleshooting.  Light Sales and Up Sales.  Strong Negotiations’ Skills.  Solve diverse and complex customer related problems, via chat, email, voice message retrieval, etc.  Thoroughly navigate the Internet. Search Engine Evaluator, Social Media Evaluator.  Review content from clients' social media platforms and accurately identify risks the content may contain.  Document all call information according to standard operating procedures.  Provide support for Excel, Word, Outlook, Data Entry Systems, and Cloud-Based Applications.  Provide support with Microsoft 365, SalesForce, Google App's, Slack, Zen Desk, DropBox, Help Scout, Go-To-Meeting, Web-Ex, etc.
Education
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Union County College
Mar 2008 – Aug 2009
Certified , Accounting Technician/Business
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