Barvie Joan Magno, Social Media Manager

About

Versatile and customer-focused professional with over 10 years of experience across healthcare support, administrative management, airline reservations, and online platform mediation (Airbnb). Proven success in handling complex customer issues, coordinating HR and payroll tasks, managing sales/purchasing, and processing insurance and travel reservations. Recognized for excellent communication, conflict resolution, and process efficiency in both BPO and in-house operations.

Experience

Convey Health Solutions Philippines Inc

Aug 2023 – Present

Philippines

Member Services Advocate

• Handled high-volume inbound calls from U.S. members regarding prescription drug coverage, copay, pharmacy locations, and eligibility • Resolved billing discrepancies and guided members on payment options and premium due dates.

Telus International

Apr 2023 – Aug 2023

Philippines

Operations CSR II

• Acted as a neutral party in escalated cases between Airbnb hosts and guests, handling issues like cancellations, refund disputes, property damage, and miscommunication. • Applied Airbnb policies to fairly assess and resolve disputes, ensuring both compliance and customer satisfaction. • Communicated resolutions clearly via phone, email, and chat while maintaining professionalism and empathy • De-escalated emotionally charged situations, often turning negative experiences into positive outcomes • Collaborated with internal departments (Trust & Safety, Payments, and Risk teams) to ensure case resolution and policy alignment

Lumelay Enterprises

Oct 2018 – Aug 2022

Philippines

Admin

• Managed day-to-day office operations, including payroll processing, employee onboarding, and HR records management. • Oversaw recruitment, employee relations, and compliance with labor laws and internal HR policies. • Handled purchasing and vendor relations, ensuring cost-effective procurement of supplies and equipment

Itech Global Business Solutions Inc

Feb 2013 – Jul 2018

Philippines

Customer Service Representative / Airline Reservation Agentph

• Handled inbound calls to assist customers with flight bookings, fare quotes, cancellations, and schedule changes. • Provided real-time travel assistance and resolved booking issues under tight time constraints

Education

Polytechnic University of the Philippines

Jun 2001 – Apr 2006

Business Administration Major in Marketing

Barvie Joan Magno

Social Media Manager

Skills

Languages