I work in a content moderation company for 2 years.
Experience
Gearinc Indonesia
Aug 2020 – Present
Surabaya
Quality Assurance
- Act as the Head of the BPO vendor's quality evaluator and guarantee KPI targets are met week on week.
- Execute investigations of information and patterns to proactively convey bits of knowledge, characterize objectives, and drive improvements.
- Take part in quality calibrations with BPO's partner to persistently drive their understanding and quality results
- Responsible for the development of quality review measures.