Baya Achouri

freelance

Feb 2023 – Jan 2026

freelance

Freelance AI Annotation & Evaluation Specialist

In my previous role, I served as a Multichannel Customer Support and Operations Specialist, where I acted as the primary bridge between the company and its global clientele. I was responsible for managing a high volume of inquiries across a diverse digital ecosystem, including phone, WhatsApp, email, SMS, and social media, ensuring that every interaction was handled with speed and professionalism. Beyond communication, I took full ownership of the operational workflow. This involved processing secure payments, confirming orders, and maintaining meticulous records using Google Sheets to ensure data integrity and transparency. I didn't just resolve issues; I specialized in professional conflict resolution, turning challenging customer complaints into positive experiences through diligent follow-up. Furthermore, I acted as a consultant, providing clear product expertise to guide customers through their purchasing decisions and coordinating closely with them to provide real-time updates on their service resolutions.

freelance

Feb 2023 – Jan 2026

Remote Administrative & Data Coordinator

In my previous roles, I specialized in high-volume data management and organization, where I managed and tracked records for over 50 clients and students simultaneously using Google Sheets and various digital systems. I took full responsibility for the integrity of our databases, entering, updating, and verifying data daily with a relentless focus on accuracy and completeness. To ensure seamless operations, I organized and maintained structured digital filing systems using Google Drive and cloud storage, while actively reviewing and correcting inconsistencies in records to ensure clean, reliable data. I am highly disciplined in following structured processes and consistently meeting daily and weekly deadlines, all while maintaining clear documentation of every communication, schedule, and transaction.

Freelance

Feb 2023 – Jan 2026

Customer Support & Online Operations Assistant

In my previous experience, I took full ownership of the operational cycle by processing client information, order confirmations, and payment tracking with high precision. I was responsible for maintaining accurate digital records of all transactions and communications, ensuring that our database remained up-to-date and reliable at all times. I prioritized professional communication across email and messaging platforms, proactively clarifying details with clients whenever necessary to avoid errors. Additionally, I actively assisted in organizing digital workflows, implementing structured systems that significantly improved overall efficiency and ensured that all administrative tasks were completed seamlessly.

Skills