Benedicta Ojeah, Customer Support

About

I am a confident, reliable and enthusiastic Customers Service Representative with 3years+ experience resolving complex customer inquiries. I am a great communicator over the phone, face to face and via email and passionate about building strong customer relationships, driving brand loyalty and increasing customer engagement. A fun and friendly individual known for maintaining a professional environment in hectic situations while ensuring sales goals are met. Ability to work in high volume fast-paced environment.

Experience

Jumia Nigeria

Jun 2021 – Present

Lagos, Nigeria

Customer service Agent

Managed inbound sales inquiries relating to products and promotions, converting inquiries into sales, assisting customers in purchasing products and services, quickly establishing relationships and rapport over the phone. Handled 90+ calls daily including signing up new customers, retrieving customers data, giving detailed personalized, friendly and polite services to ensure customers retention and satisfaction. Making outbound calls to existing customers to assist in purchasing as well as cross-selling and upselling products and services. Remained courteous and calm, even during moments of customer dissatisfaction, convincing cancelling customers to stay with the company. Provided policy and service information Answered general questions Resolved customer information and complaints

Isa-telgas limited

Mar 2017 – Jul 2020

Lagos, Nigeria

Customer Service Representative

Supervising the delivery team,ensuring a smooth communication between customers service officers, delivery team and customers Authorising refunds and other compensations to customers. Responding to inquiries online and in person, converting inquiries into sales Responsible for clients communication about their experiences with our products and services Demonstrated professional etiquette and manners, improving 20% positive feedback immediately Acted as liaison between customers, company and other staff. Effectively managing customers to ensure their utmost satisfaction Managed inventory, monitored offices supplies and replenishing where necessary Handled billing issues and order inquiries Managed customer accounts Kept records of customer complaints

Education

Delta State University

Jan 2009 – Feb 2014

Bachelor of Science , Anatomy

Benedicta Ojeah

Customer Support

Skills