Benzer Gines

Customer Service Representative

Intro

Quezon City, Philippines

Studied Criminology is the scientific study of crime, criminals, and the criminal justice system at Metro Manila College

Joined April 10, 2025

Skills

Languages

English

Advanced

Tagalog

Native or Bilingual

About

I am determined to learn new skills and gain experiences to continuously expand my knowledge for personal growth and career development. I am seeking opportunities that will enable me to use my skills, work ethic, and enthusiasm to contribute to the success of a dynamic company

Experience

Alorica

Mar 2018 – Jan 2025

Quezon City, Philippines

Customer Experience Agent (Chat Support)

Proactively assist customers in tracking orders and resolving any issues related to their orders, ensuring a seamless experience. Successfully upsell mobile protection insurance and additional features such as Disney+ and Apple Music, demonstrating excellent product knowledge and persuasive communication skills. Proficiently handle bill-relate inquiries, providing accurate information and resolving discrepancies to enhance customer satisfaction and loyalty. Utilize troubleshooting expertise to assist customers with phone-related issues, effectively diagnosing problems and providing timely solutions

Education

Metro Manila College

Jun 2010 – Apr 2014

Bachelor of Science in Criminology, Criminology is the scientific study of crime, criminals, and the criminal justice system