I am determined to learn new skills and gain experiences to continuously expand my knowledge for personal growth and career development. I am seeking opportunities that will enable me to use my skills, work ethic, and enthusiasm to contribute to the success of a dynamic company
Experience
Alorica
Mar 2018 – Jan 2025
Quezon City, Philippines
Customer Experience Agent (Chat Support)
Proactively assist customers in tracking orders and resolving any issues related to their orders, ensuring a seamless experience. Successfully upsell mobile protection insurance and additional features such as Disney+ and Apple Music, demonstrating excellent product knowledge and persuasive communication skills. Proficiently handle bill-relate inquiries, providing accurate information and resolving discrepancies to enhance customer satisfaction and loyalty. Utilize troubleshooting expertise to assist customers with phone-related issues, effectively diagnosing problems and providing timely solutions
Education
Metro Manila College
Jun 2010 – Apr 2014
Bachelor of Science in Criminology, Criminology is the scientific study of crime, criminals, and the criminal justice system