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Bernadine Swaby

Customer Service Representative

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Intro
Mandeville, Jamaica
Consumer Services
Joined August 2, 2022

Skills

Languages

English
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Native or Bilingual
About
I am a Customer Service Representative with 3+ years of experience in different areas of customer service: phone support, mail support, face-to-face, and live chat. My biggest strengths are empathy and great communication skills. I always actively listen to the customer and then talk him through how to solve his problem or what I'm doing to help him out. I try to put myself in the customer's shoes and make sure I can understand their needs best. believe your team can benefit from my experience, and I decided to apply with you.
Experience
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Freelance
Jul 2021 – Jan 2022
Jamaica
Customer Service Representative
• Introduce and recommend potential products and services to customers • Identify how to handle customer needs and complaints according to the company’s process and policy • Talking to customers through a series of actions to resolve a problem
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Sutherland Global
Jun 2018 – Jun 2020
Jamaica
Customer Service Representative
• Maintained solid customer relationships by handling questions and concerns with speed and professionalism • Data entry and research as required to troubleshoot customer problems • Processing orders, forms, applications, and requests