I am a Customer Service Representative with 3+ years of experience in different areas of customer service: phone support, mail support, face-to-face, and live chat. My biggest strengths are empathy and great communication skills. I always actively listen to the customer and then talk him through how to solve his problem or what I'm doing to help him out. I try to put myself in the customer's shoes and make sure I can understand their needs best. believe your team can benefit from my experience, and I decided to apply with you.
Experience
Freelance
Jul 2021 – Jan 2022
Jamaica
Customer Service Representative
• Introduce and recommend potential products and services to customers
• Identify how to handle customer needs and complaints according to the company’s process and policy
• Talking to customers through a series of actions to resolve a problem
Sutherland Global
Jun 2018 – Jun 2020
Jamaica
Customer Service Representative
• Maintained solid customer relationships by handling questions and concerns with speed and professionalism
• Data entry and research as required to troubleshoot customer problems
• Processing orders, forms, applications, and requests
