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Bernard Tanyi

Customer Service Representative

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Intro
Sharjah, United Arab Emirates
Customer complaints handler at Gir Hotel
Joined July 4, 2025

Skills

Languages

English
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Fluent
French
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Advanced
About
I am a dedicated and customer-focused Call Center Agent with strong communication and problem-solving skills. I am able to handle high call volumes while remaining calm, polite, and efficient. I take pride in providing excellent customer service, resolving inquiries promptly, and maintaining a positive attitude in all interactions. I am also quick to learn new systems and processes, and I work well both independently and as part of a team.
Experience
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Gir Hotel
Jun 2022 – Present
Dubai
Customer complaints handler
• Responding to customer inquiries via phone, email, chat, or in person. • Handling complaints, troubleshooting issues, and providing solutions. • Processing orders, returns, and payments efficiently. • Maintaining accurate customer records and updating account information. • Providing product or service information and guiding customers through various processes. • Escalating complex issues to the appropriate department when necessary. • Meeting performance metrics such as response time, customer satisfaction, and resolution rates. • Following company policies and procedures to maintain a high standard of service.
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Levotel Hotel
Jul 2018 – Sep 2021
Thailand
Guest Relations & Customer Service
• Greet guests and ensure a welcoming atmosphere. • Address guest concerns, complaints, and special requests efficiently. • Collect and analyze guest feedback to improve experiences. Service & Experience Enhancement • Develop and implement strategies to improve customer satisfaction. • Monitor service quality and ensure consistency across all touchpoints. • Train and mentor staff on guest service standards and best practices. Operations Management • Oversee daily guest interactions, reservations, and VIP services. • Collaborate with other departments (housekeeping, food & beverage, front desk) to ensure seamless operations. • Manage guest experience budgets, promotions, and loyalty programs. Event & Experience Coordination • Plan and execute special events, promotions, or personalized experiences for guests. • Work with marketing teams to promote unique guest experiences. Technology & Data Management • Use guest experience software to track feedback and service improvements. • Monitor online reviews and social media for guest sentiment and respond appropriately.