I am a dedicated and customer-focused Call Center Agent with strong communication and problem-solving skills. I am able to handle high call volumes while remaining calm, polite, and efficient. I take pride in providing excellent customer service, resolving inquiries promptly, and maintaining a positive attitude in all interactions. I am also quick to learn new systems and processes, and I work well both independently and as part of a team.
Experience
Gir Hotel
Jun 2022 – Present
Dubai
Customer complaints handler
• Responding to customer inquiries via phone, email, chat, or in person.
• Handling complaints, troubleshooting issues, and providing solutions.
• Processing orders, returns, and payments efficiently.
• Maintaining accurate customer records and updating account information.
• Providing product or service information and guiding customers through
various processes.
• Escalating complex issues to the appropriate department when necessary.
• Meeting performance metrics such as response time, customer
satisfaction, and resolution rates.
• Following company policies and procedures to maintain a high standard of
service.
Levotel Hotel
Jul 2018 – Sep 2021
Thailand
Guest Relations & Customer Service
• Greet guests and ensure a welcoming atmosphere.
• Address guest concerns, complaints, and special requests efficiently.
• Collect and analyze guest feedback to improve experiences.
Service & Experience Enhancement
• Develop and implement strategies to improve customer satisfaction.
• Monitor service quality and ensure consistency across all touchpoints.
• Train and mentor staff on guest service standards and best practices.
Operations Management
• Oversee daily guest interactions, reservations, and VIP services.
• Collaborate with other departments (housekeeping, food & beverage,
front desk) to ensure seamless operations.
• Manage guest experience budgets, promotions, and loyalty programs.
Event & Experience Coordination
• Plan and execute special events, promotions, or personalized
experiences for guests.
• Work with marketing teams to promote unique guest experiences.
Technology & Data Management
• Use guest experience software to track feedback and service
improvements.
• Monitor online reviews and social media for guest sentiment and
respond appropriately.
