Bill Combs, Lead IT Support Specialist

tastylive

Jul 2018 – Mar 2024

Chicago, IL

Operations Support\Lead Tech Support

Installed, configured, and monitored servers, network devices, and IT infrastructure Administered Active Directory, including user accounts, group policies, and security permissions Performed system tuning of hardware, software, and optimization for systems and networking infrastructure Implemented and maintained backup and disaster recovery solutions Worked with security teams to resolve finding of security audits Designed, deployed, and maintained cloud infrastructure solutions based on business requirements Configured and maintained Cisco, Palo Alto and Netgear networking equipment Diagnosed and resolved network problems, identifying root causes, and implemented remediation strategies Supported the onboarding of new hires which consisted of setting up accounts, granting security access, software installations, deploying, configuring, and troubleshooting end-user equipment, and other peripherals Maintained and supported in-office and remote IT equipment, including computers, printers, phones, conference rooms, TVs, and back-office systems Managed asset tracking of hardware and software inventory Created documentation of internal IT procedures and workflows

CBOE

Oct 2000 – Dec 2016

Chicago, IL

Lead Systems Analyst

Supported Active Directory users and computers including creating new accounts, resetting passwords and troubleshooting network share permission issues Administered deployment server and scripts for automated software installations Performed diagnostics of system issues, documented help desk tickets/resolutions Resolved complex technical issues that arose on end user computers Administered Exchange mailboxes Installed and maintained desktop and laptop software, service packs, patches, and anti-virus updates Managed assets inventory and deployed computer images to end users Analyzed and diagnosed DNS/DHCP/VPN and other networking issues Actively worked with hardware and software vendors to resolve client issues in a timely manner Configured and troubleshot mobile devices (iOS, Android, Windows and Blackberry)

Technisource

Feb 2000 – Sep 2000

Chicago, IL

Desktop Engineer

Resolved software and hardware related issues in the time specified by SLA Managed PC set-up and deployments to end users Setup and repaired printers As necessary, escalated issues to network engineers or server admins Contacted users through phone and email to resolve assigned tickets Installed and configured software for new and existing end users Documented resolutions of assigned tickets in ticket tracking system Worked with various groups in the department to ensure seamless support to the user community

Bill Combs

Lead IT Support Specialist

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