I am a customer service manager, virtual Assistant,control and compliance specialist with more than 5 years experience.
I have Gained experience in Banking/finance industry, the Appaerel, and clothing industry.
My Skill set includes but not limited to ; fluency in speaking and communication, Analytical skills, organisational skills,Report writing and presentation, Good knowledge in the use of Microsoft Office tools, etc.
Experience
United Bank for Africa
Jun 2019 – Present
Nigeria
Assurance/Compliance Specialist
As an internal control officer, I ensure regulatory compliance, safeguarding of assets, carry out Account Opening reviews (kyc) and other functional duties that include:
l Review and appraise the soundness, effectiveness, and proper application of accounting and
l Financial controls, compliance procedures and controls and timeliness of documentation generation.
l Identify the risks that a business faces and develop preventive strategy
l Provide training on policy and controls.
l Review Vendor creation, Customer Creation (Agreements), Credit setting
l Credit control (Receivables, staff float outstanding).
l Field force expenses management and control.
l Checking of Consumption vs Bill of materials to detect and eliminate shortage
l Reviewing the Fixed assets register from time to time, physical asset count exercise.
l Supervise the physical Stock Take for all locations .
l Checking of payroll such as overtime, Leave allowance, incentives e.t.c
l Call over of Transactions as per the approved threshold.
l Review system exception override message report, GL/P&L Movement Report, Suspense/Transit/Proxy Accounts and expense and cash advances.
l Conduct Seriality checks/test on Managers Cheque/Bank draft in all business offifices under coverage.
l Continuous review of availed credits to ensure proper approval and operation in line with credit approval.
l Review unauthorized Overdraft, TOD and other credit reports to ensure compliance with the banks credit policy.
l To plan, organize and carry out the internal controls function including the preparation of an audit manual and audit plan.
l Review the responses to internal and external audit management letter queries to ensure that recommendations are implemented and ensure that all action items are resolved.
l Evaluate information security and associated risk exposures Evaluate regulatory compliance program.
l Conduct risk assessment of all departments
l AML investigations
Alpine Crest Limited
Jan 2018 – May 2019
Nigeria
Customer Service and Communication Manager
Supervising day-to-day operations in the customer service and business.
Responding to customer service and communication issues in a timely manner.
Creating effective customer service and communication procedures, policies, and standards.
Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
Implementing an effective customer loyalty program.
Maintaining accurate records,documenting and communication of all customer and business service activities .
Hiring and training new customer service agents.
Managing the approved budget of the customer service/communication department.