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Blodin Shala

Project management, Customer Support, Business Operations

Pristina, Kosovo
Managed Services Lead at Tive, Inc.
Information Technology & Services
Joined April 3, 2023



Native or Bilingual
Over the years, I have been working mostly in administration & business management and I have strengthened my customer service skills based on my experience which has also broadened my managerial skills. I can quickly adapt to situations and am flexible in how I work. Also, in the last couple of years, I have developed my skills especially in negotiating, managing sub-contractors, budget planning, maintenance administration, and reaching my targets within deadlines given by my supervisor.
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Tive, Inc.
Jun 2021 – Present
Prishtine, Kosovo
Managed Services Lead
1.Interviewing potential candidates for MS Team, train, and onboard new hires to ensure they understand their roles and responsibilities. 2. Manage the workflow of employees and delegate tasks. Reporting performance records and evaluations to HR and Senior Management. 3. Ensure MS Specialists understand and comply with all monitoring objectives, performance standards and policies. 4. Coach and develop MS Specialists in all areas of performance including metrics and behaviors. 5. Drive a culture of continuous improvements, new approaches, and personal excellence