A highly skilled customer care representative with over 4 years of experience in providing prompt customer support. Performing functions from advert and sales to customer support. Familiar with major customer service software. possess a positive attitude and excellent at conflict resolution. Aiming to use my skills and experience to benefit your company as a customer care representative.
Experience
De crown (Amira enterprise)
Dec 2021 – Nov 2022
Abuja, Nigeria
Sales/customer service representative
Answered over 50 calls per day in the average exceeding quota by 10%.
Provided prompt customer support with a professional, friendly and patient attitude.
Proactively memorized over 15 company products and services. Individually increased monthly revenue by 3%.
Successfully identified leads that converted to sales to increase company revenue.
Completed customer insight reports and input over 10,000 units of sensitive data.
Received 5 star customer satisfaction rating through voice chat and email communications.
Listened, diagnosed and resolved technical issues guiding users through step- by-step solutions.
Politely addressed any customerʼs complaint, escalating them to management when necessary.