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Blossom Effiom

Customer service representative

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Intro
Abuja, Nigeria
Studied Banking and finance at University of Abuja
Commercial Real Estate
Joined December 29, 2022

Skills

Languages

English
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Native or Bilingual
About
A highly skilled customer care representative with over 4 years of experience in providing prompt customer support. Performing functions from advert and sales to customer support. Familiar with major customer service software. possess a positive attitude and excellent at conflict resolution. Aiming to use my skills and experience to benefit your company as a customer care representative.
Experience
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De crown (Amira enterprise)
Dec 2021 – Nov 2022
Abuja, Nigeria
Sales/customer service representative
Answered over 50 calls per day in the average exceeding quota by 10%. Provided prompt customer support with a professional, friendly and patient attitude. Proactively memorized over 15 company products and services. Individually increased monthly revenue by 3%. Successfully identified leads that converted to sales to increase company revenue. Completed customer insight reports and input over 10,000 units of sensitive data. Received 5 star customer satisfaction rating through voice chat and email communications. Listened, diagnosed and resolved technical issues guiding users through step- by-step solutions. Politely addressed any customerʼs complaint, escalating them to management when necessary.
Education
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University of Abuja
Jan 2016 – Jun 2021
Bsc , Banking and finance
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