I'm in my fourth year as a CS Rep (GSM). Within the same timeframe with Digicel Pacific (PNG), I have been promoted to TV call center agent then to Telesales executive doing promotional TV plan sales. Within my career, I have learnt a lot about a company and how important customers are to every company_they are simply the Blood and Bone.
Apr 2019 – Present
Port Moresby-Papua New Guinea
Digicel TV Telesales Agent
Take inbound calls from TV Plan promotion eligible customers and activate required plans to their PlayBoxes after debiting specific amount of credits from their mobile account.
Do outgoing calls to promotion eligible customers when required in case of not meeting individual daily, weekly or monthly targets.
Assist customers to clarify doubts of the services provided and explain new promotion mechanics and new products introduced.