I have over 3 years experience in customer support with a strong foundation in customer retension and relationship management.
Experience
Smile.io
Jan 2023 – Dec 2024
Remote
Customer Service Representative
I maintained a 90% customer satisfaction rating while efficiently managing multiple chats, organizing documentation, and ensuring timely follow-ups. My ability to handle administrative responsibilities, such as data entry, scheduling, and CRM management, while providing exceptional client service enables me to adapt to the ever changing work environment.
