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Braden Wohlfeil

IT Support Specialist

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Intro
Minneapolis, United States
IT Help Desk Support at University of Wisconsin Stout
Studied at White Bear Lake Area High School
Joined June 11, 2025

Skills

Languages

English
-
Fluent
About
I’m a hardworking Computer Science major with strong problem-solving and communication skills. Experienced in technical support and customer service, with a consistent track record of reliability and work ethic. Eager to collaborate with others and contribute a positive, proactive attitude to any work environment.
Experience
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University of Wisconsin Stout
Sep 2023 – Present
Menomonie, WI
IT Help Desk Support
● Provided in-person and phone-based support for a diverse student population, resolving hardware and software issues quickly and effectively. ● Diagnosed and resolved IT support tickets efficiently while documenting solutions for future reference. ● Re-imaged student laptops, performed quality assurance checks, and evaluated repairs before returning devices. ● Collaborated with colleagues to troubleshoot complex technical issues and ensure timely resolutions. ● Maintained professionalism and patience in high-pressure situations, delivering clear, user-friendly explanations to non-technical users. ● Consistently demonstrated reliability and strong work ethic by arriving on time and managing multiple support tasks effectively.
Education
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White Bear Lake Area High School
Sep 2021 – Jun 2023
High School Diploma with Magna Cum Laude
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